Performs advanced and/or supervisory (senior-level) account examination work.In a large tax office or region, supervises, plans, assigns and reviews work of subordinates engaged in discovering employers subject to the Texas Unemployment Compensation Act (TUCA) through coverage surveys and other sources of information, in auditing and adjusting tax and wage reports, making collections and in maintaining separate accounting records of all employers covered by the Act.Monitors assignment inventories, exception lists, delinquent report list, Non-Acap lists, collections, active stops, pending codes and productivity statistics for subordinates to ensure compliance with the tax manual. Monitors B-27 assignments of subordinates to ensure timely payment of claimant benefits and proper employer reporting.Supervises and assists in developing and implementing procedures and/or processing methods.Reviews transmittals of subordinates to ensure quality in work performed.Plans and conducts training sessions of subordinates to ensure staff development.Reviews and grades audits conducted by subordinates in order to ensure employer compliance with TUCA.Interacts with employers, federal and state agencies on tax and employer coverage problems.Collaborates with subordinates in the preparation and presentation of Rule 13 hearings.Reviews and authorizes requests for subpoenas and court orders in order to ensure compliance with TWC guidelines.Approves and certifies leave and travel for subordinates, to ensure compliance with TWC guidelines.Assists in planning and coordination of departmental objectives with Regional Tax Manager.Oversees responsibility for office equipment, inventory and ordering supplies in order to maintain office operations.Compiles data and holds conference with subordinates to exchange feedback on job performance and standards.Conducts performance appraisals for subordinates.Participates in team meetings to address questions, problems and developments.

Functions as a tax examiner to ensure employers are complying with the Texas Unemployment Compensation Act (TUCA). Audits financial records of potential taxpayers/employers to establish tax liability and report irregularities detected in audit process. Examines records, tax reports, and documentation submitted by taxpayers/employers and their representatives; reviews tax reports for accuracy of computation, tax rate, and tax payment; and prepares corrected tax reports. Contacts employers to secure operating or tax reports; collects taxes, fees, or penalties due, enforces tax laws and contact to obtain information necessary to resolve account problems.

Process Unemployment Insurance claims, develop spreadsheets for updated cases, fax reports and scanned documents. Manage daily office operations and maintenance of equipment. Provide technical support for the staff. Property Control Officer for the department ensuring accountability and proper tracking mechanisms to conform to expected organizational standards and goals. Verify the accuracy of the data recorded/updated in the assets control system.

Provided online technical assistant to clients. Ensured the primary focus was developing and sustaining productive customer relationships. Ensured accounts are kept secure and confidential. Unlocked and reset accounts with client request. Provided thorough support and problem resolution for customers. Identify and escalate priority issues per Client specifications.

Delivered and installed home theater and networking components in homes and offices. Explained company offerings to promote products and services to clients. Optimized the home theater systems for maximum output and customer ease of use. Documented and reported each installation in company software systems.

Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations. Effective decision maker in high pressure environments. Patrolled areas and allowed restricted area access for authorized personnel. Supervised operation and organizational maintenance of weapons systems and specialized equipment. Multiple awards and decorations with Honorable Discharge.