Director Of Operations
CurrentHere, I provide guidance and direction for an expanding security service provider. I engage stakeholders to ensure service-oriented protective operations are delivered at client locations and identify areas where service can be improved or expanded upon. ▪ Develop and maintain policy, procedures, and training for the security forces that meet and exceed current market standards▪ Collaborate with stakeholders to identify, and secure, growth opportunities and improve client services▪ Partner cross-functionally with other teams to ensure payroll, marketing, recruitment, and business development goals are achieved▪ Crafted comprehensive proposals for prospective clients based on identified needs and security assessments resulting in the successful acquisition of new business▪ Oversee all daily operations, scheduling, and client relations across a diverse portfolio of clients and sites▪ Provide direct supervision of high attendance and or multiple-day events involving multiple cohorts of personnel assigned to various event-specific needs▪ Identified and secured a partnership with a nationally recognized technology provider to further expand business verticals▪ Directly managed a 600% increase in operations through the successful securing of new contracts, including hiring quality and qualified personnel, coordination of training and outfitting, and management of the deployment of personnel and technology in compliance with client requests and expectations▪ Identified and secured approximately $300,000 in savings through evaluation and restructuring of internal processes