● Assist commercial customers with deposit and loan servicing needs. ● Process request for research, corrections, loan payments, loan advances, book transfers, collateral release, wire transfers and credit inquiries. ● Assist the KYC officer and Relationship manager with BSA/AML/KYC process, adhering to procedures, regulatory requirements and deadlines. ● Monitor bank reports for discrepancies including past due, exception pricing, overdrafts, KYC, STOC, KRI, and Account Servicing. ● Research and resolve overdrafts with customers, seeking overdraft approval from bank employees with approval level of lending authority when necessary.

● Originate, analyze, and close various consumer loan products for current and prospective clients. ● Perform analysis and reconciliation of day-to day contracts and other documents. ● Provide a service oriented response to all customer communications about accounting issues and ensure customer inquiries are answered in a timely manner. ● Reconcile financial transactions on customer accounts. ● Process loan applications and coordinate loan approvals. ● Collection on accounts up to 180 days delinquent. ● Analyze debt to income ratios and credit scores of potential clients. ● Calculate daily, weekly, and monthly branch financial metrics. ● Initiate legal remedies and loan repayment solutions of extremely delinquent loans, including repossessions. ● Utilize Customer Information Management ("CIM") to perform daily loan servicing tasks. ● Work directly with insurance companies to submit claims, such as GAP, Credit life, AD&D, Unemployment and Health, to submit for approval. ● Provide excellent customer service skills when handling financial and compliance matters. ● Liaison for new business development with dealers. ● Train and mentor employees. ● Increased loan production in over 6 branches.● Successfully collect funds from "charged-off" accounts on a consistent basis. ● Direct and personal service to customers. ● Resolve discrepancies, clarify issues regarding customer financial issues. ● Analyzing, explaining, applying and/or interpreting laws, rules, regulations or policies pertaining to consumer finance. ● Resolve issues or discrepancies. ● Work with the Motor Vehicle Administration to conduct titling of a vehicle, obtain lien releases, lien information, and all other necessary documentation. ● Act as liaison on behalf of the company during collection, legal, court proceedings, settlement negotiations and judgments.

● Examine and analyze accounting transactions to ensure accuracy, effective internal controls, compliance with regulatory requirements and ensure a proper audit trail is maintained. ● Perform full range of accounting functions in support of the organization, such as accounts payable and accounts receivable, including examining supporting documentation for completeness to process accounting data. ● Perform analysis and reconciliation of day-to day contracts, purchase orders and other documents. ● Respond to residential compliance and legal issues. ● Balance organization budget, update organization by-laws, and assist with organization legal issues. ● Provide a service-oriented response to residential communications about accounting, compliance, and residential issues and ensures residential inquiries are answered in a timely manner.

● Trained and managed staff of 5 salespersons. ● Demonstrated various products at conventions. ● Managed kiosk operations at 2 retail locations. ● Conducted daily progress meetings with management regarding company growth and production. ● Presented clients with product information and explained features and benefits. ● Generated on-site sales appointments. ● Analyzed and explained company products to fulfill customer needs

● Presented and sold extended automobile warranties to current and prospective clients. ● Regularly engaged in networking opportunities to generate sales. ● Utilize ("CIM") to perform daily loan servicing tasks. ● Exceeded 500 sales, a significant milestone in the company. ● Analyzed and explain company automobile warranties to fulfill customer needs