Shawn Easter Email & Phone Number

Shawn Easter is a Client Services Analyst at Mercer at Mercer.

• 

  Client Services Analyst Iii

  Mercer

  Jun 2014 - Present

  •Performed complex manual benefit calculations involving qualified and non-qualified defined benefit plans, served as a subject matter expert for colleagues and client contacts, and consulted with third party auditors to ensure the accuracy and efficiency of the pension calculator. •Led the implementation testing of web functionality allowing participants to retire electronically, analyzed client customized requirements for against web behavior for over 65 plans, and partnered with client and configuration teams to improve web efficiency .•Coordinated with project managers and clients to define and review project plans and ensureddeliverables were completed on time with exceptional processing quality.•Provided high level cost analysis resulting from changes in requirements and data updates to large participant populations.•Identified process inefficiencies and partnered with management to create and implement effective process improvements. •Managed administrative and case management issues on a daily basis, ensuring service level agreement deadlines are met.•Developed and administered training programs for new hires.

• 

  Bryant University

  Actuarial Science