Shawn Eisner Email & Phone Number

Santa Ana, California, United States

Provide administrative support to large customer service staff. Heavy phones and email requests. Assist clients in resolving questions and concerns. Solve problems.

Disneyland Resort

* Heavily involved with new cast training. Personally trained over 1500 new cast members for guest interaction skills.* Supervise operations and create a magical atmosphere for all guests.* Thorough knowledge of Attractions and Show Operations. Specialized in Adventureland, Frontierland, Main Street USA. Fantasyland and Toon Town.

Tustin, California

* Raising the profile of a small church located in Tustin,California. Reaching out into the community to foster new relationships and growth. Form partnerships with other groups.* Supervise all operations at a small 501c3 not for profit religious organization. Including: HR, Marketing, Facilities, Operations, Project Management, Government Reporting and Volunteer Recruitment.* Recently completed a sale of one property and move into a newer more modern style location.* Increase giving and fundraising opportunities. Create an inviting and friendly environment where all feel welcome.* Supervise a part time staff of 9.

West Hollywood, Ca

Supervise 5 Department Managers and a staff of 42.* Successfully re-opened 5 screen, high visibility art house/independent film venue after a 2 million dollar, 9 month renovation.* Hired, trained and supervised opening theatre staff to operate a unique high-end movie theatre/bar.* Created and executed opening operations plan including three pre-opening charitable events, media coverage and follow-up relationship building.

Pasadena, Ca

Supervise 4 Department Managers and a staff of 25 – 35.* Achieved outstanding financial results, doubling annual attendance and revenues. Increased over all profitability by over 30%.* Introduced the use of a system of operating metrics designed to give apples to apples comparisons for similar locations. A first for the company.*Consistently achieved scores of 95%+ on outside independent checker’s reports. * Awarded “Best Of” Awards by LA Weekly, Pasadena Weekly and Los Angeles Magazine.* Fostered new relationships with a variety of community and school groups to utilize facilities during slower time periods.* Created portable, user friendly training programs for use in other venues.

Orange And Riverside Counties, Ca

Supervised 1 Administrative Asst and a Maintenance Staff of 3. Multi Location Manager* General property management, maintenance and on site rental responsibilities for two commercial / industrial complexes in Southern California.* Coordinate and manage a wide range of vendors and contractors.* Serve as “on call” first responder for all tenant questions and concerns.

Various

Staff Sizes varied - average size 2 Senior Managers, 6 Department Managers and staffs of 100 – 125.* All aspects of management and operations for high volume, high profile locations including, but not limited to Scheduling and Programming, Human Resources, Food and Beverage Operations, Facility Oversight and Improvement, Training and Coaching for Success, Marketing and Community Relations.* Achieved tangible customer service improvement at several locations. Highest Customer Service Index scores for any 30 screen theatre (Covina), 6 screen theatre (Burbank) and 20 screen retrofit (Fullerton).* Trained new associates at all levels to understand and execute operating fundamentals. * Market Leader serving as a mentor for newly promoted managers.* Experience managing multi-unit locations.* Awarded “Rookie of the Year” GM award for first year as a General Manager.* Manage a variety of business partner relationships e.g. vendors, suppliers and governmental agencies

Malibu, Ca

Supervised 3 Department Managers, 2 Asst. Managers and a combined staff of 50.* Program, market and manage all aspects of the university’s professional, touring Performing Arts program. Included day to day operations for three theatres and an art museum.* Function as in-house producer for all university sponsored Performing Arts programs.* Work with faculty and staff to achieve agreed upon goals.* Coordinating and executing fund-raising campaign successful in raising over 1.2 million dollars over the course of two years.* Responsible for community outreach.* Assist as an adjunct faculty member, guest lecturer.