I mentor NRO General Managers for 16 weeks post opening to ensure financial success, people development and operational excellence.

Restaurant Head Coach - General Manager - Regional Training and Development

• Selects and hires great employees who represent Potbelly’s values• Trains and develops all employees to the next level• Assess staff abilities. Creates and implements effective development plans • Creates and enforces a plan to reduce turnover• Delegate tasks to team and provide follow-up • Build relationships among team members. • Provides effective and open communication on goals during team meetings. Recognizes positive contributions• Provides timely and… Show more • Selects and hires great employees who represent Potbelly’s values• Trains and develops all employees to the next level• Assess staff abilities. Creates and implements effective development plans • Creates and enforces a plan to reduce turnover• Delegate tasks to team and provide follow-up • Build relationships among team members. • Provides effective and open communication on goals during team meetings. Recognizes positive contributions• Provides timely and thorough performance appraisals based on defined goals and objectives for the shop• Educates team on and enforces all appropriate personnel policies, labor laws, and security and safety procedures• Administers all in-shop employee benefits and payroll procedures• Effectively handle customer complaints/issues in a timely manner• Measures customer satisfaction and executes a plan to improve both satisfaction and loyalty• Maintains a clean and inviting shop. Ensure cleanliness, maintenance and security standards are met• Ensures product quality, safety and sanitation standards are met• Provides fast, friendly and accurate service• Continuously improves Mystery Shopper scores• Increased comp sales and delivered over budgeted sales each period• Creates marketing plans.• Controls cost of goods, variances and inventories within the shop• Staffs and schedules are written to appropriately control labor costs• Ensures proper cash handling and deposit procedures are followed• Ensures appropriate inventory and ordering systems are in place Show less

• Regional manager for 9 stores in Tennessee (Nashville, Clarksville, Memphis, Knoxville and Murfreesboro) and 1 in Huntsville, Alabama• Responsible for daily, weekly and monthly PNL recaps• Organized and conducted internal and external career fairs• Assisted in the recruiting, training and development of all managers for the 10 restaurants• Ensured that policies and procedures where being followed and kept up to date with all managers and employees• Responsible for monthly… Show more • Regional manager for 9 stores in Tennessee (Nashville, Clarksville, Memphis, Knoxville and Murfreesboro) and 1 in Huntsville, Alabama• Responsible for daily, weekly and monthly PNL recaps• Organized and conducted internal and external career fairs• Assisted in the recruiting, training and development of all managers for the 10 restaurants• Ensured that policies and procedures where being followed and kept up to date with all managers and employees• Responsible for monthly cash audits and environment checks (store standards) for all 10 stores• Was an expert in ERS, (Chipotle’s sales projection, inventory, prep and food ordering software)• Monitored food cost for all 10 stores on a daily, weekly and monthly basis • Taught bi monthly customer service \ marketing classes to all new managers and high performing crew• Made sure that productivity and employee development stayed consistent and moving forward with Chipotle standards• Monthly one on ones were held with every manager to ensure that the restaurant and it’s team had the same vision• Held quarterly meetings for all salaried managers to share ideas and go over restaurant numbers, people development and standards to help troubleshoot areas that needed attention• Taught monthly equipment preventative maintenance classes for all new hourly managers• Trained Chipotle’s Mystery Shoppers to accurately critique food, feel, flow and cleanliness of the restaurants to ensure an excellent customer experience. • Performed quarterly store standards visits to ensure that all equipment, policies, procedures and crew development was up to date • Planned, set up and participated in offsite marketing events for Chipotle in every market that I oversaw • I organized and executed fundraisers in every market• I was the opening \ training manager for 56 stores throughout the US and Canada. Show less