Shawn G. Email & Phone Number

I am a results-driven professional with experience in corporate account management and healthcare services, specializing in strategic planning, operational efficiency, and client satisfaction. As a Corporate Account Coordinator, I successfully managed executive-level accounts, improved reporting processes, and developed training materials, resulting in a 15% increase in customer retention and streamlined operations across multiple departments.In my healthcare roles, I advanced from Healthcare Services Representative I to III, overseeing physician scheduling for over 400 providers and resolving escalated patient inquiries. I facilitated communication between patients and providers while ensuring timely and efficient service. My focus on enhancing workflows and improving patient experiences contributed to smoother clinic operations and greater patient satisfaction.With a passion for project management, team leadership, and process improvement, I am eager to bring my skills to new challenges where I can drive operational success and exceed organizational goals.

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  Strayer University

  Business Administration And Management, General