Shawn Henry

Shawn Henry Email and Phone Number

"Lose yourself in the service of others!" - Gandhi
Shawn Henry's Location
Ticonderoga, New York, United States, United States
Shawn Henry's Contact Details
About Shawn Henry

Dedicated and results-driven Support Manager with a proven track record of delivering exceptional customer service and leading high-performing support teams. Proficient in team leadership, problem-solving, and communication, adept at managing service operations to meet and exceed customer expectations. Skilled in process improvement, conflict resolution, and technical proficiency, with a commitment to continuous improvement and achieving service excellence. Experienced in CRM utilization, SLA management, and performance metrics analysis to drive operational efficiency and customer satisfaction. Strong ability to adapt to changing priorities and effectively manage resources to achieve organizational goals.

Shawn Henry's Current Company Details

"Lose yourself in the service of others!" - Gandhi
Shawn Henry Work Experience Details
  • Firstlight Fiber
    Enterprise Sales Engineer
    Firstlight Fiber Jan 2023 - Mar 2023
    Albany, New York Metropolitan Area
    Utilized First light’s 25,000 route mile fiber network spanning six states to establish efficient and cost-effective connections for Enterprise clients. Proficiently employed Google Earth for planning and proposing external design builds. Developed Capital Expenditure (Capex) estimates for Outside Plant infrastructure and networking equipment, aligning with customer specifications and demands.
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  • Network To Code
    Global Account Manager
    Network To Code Dec 2021 - May 2022
    Successfully marketed and provided support for Network Automation Services to Fortune 200 Global Accounts. Orchestrated the entire sales cycle and conducted initial sales opening calls. Established, cultivated, and managed a robust pipeline of sales opportunities within Fortune 1000 prospects. Communicated the value proposition of "Network to Code" for network automation by presenting use cases and Return on Investment (ROI) analyses.
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  • Verizon
    Verizon Enterprise Sales Client Executive
    Verizon Aug 2021 - Dec 2021
    Marketed and provided support for "Investment Accounts" on the Wireline side of the business within the Northeast Territory. Utilized sales, marketing, and business Customer Relationship Management (CRM) tools to identify and capitalize on new and existing customer sales opportunities. Maintained accurate client records, tracked sales opportunities, and monitored statuses within Salesforce.
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  • Cci Systems, Inc
    Sr. Sales Engineer
    Cci Systems, Inc Feb 2016 - Jan 2021
    Iron Mountain, Michigan, United States
    Managed Account Management and Pre-Sales Engineering responsibilities within the Northeast territory. Achieved a remarkable 300% growth in the Territory base while consistently expanding product and service offerings within existing accounts on a year-over-year basis. Formulated and executed sales strategies targeting new and existing key accounts to enhance product and service uptake.
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  • Cci Systems, Inc
    Strategic Account Manager - Hybrid Role
    Cci Systems, Inc May 2017 - May 2018
    Training with Michigan Ross MBA program, specializing in Management & Operations Executive.Proficient in Strategic Business Planning and Execution, acquired through intensive coursework and practical application. Developed expertise in optimizing operational processes and implementing strategic initiatives to drive business growth and profitability.
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  • Cisco Systems Inc.
    Systems Engineer
    Cisco Systems Inc. Jun 2000 - Aug 2015
    Montvale, Nj
    Provided pre-sales support to Mid-Tier Cable Service Provider accounts, including Public Sector and Municipalities, within the Northeast Territory. Identified key customer requirements and aligned them with technical solutions. Developed a deep understanding of customer business, financial, and technical pain points to tailor appropriate Cisco offerings.
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Shawn Henry Skills

Cisco Technologies Routing Voip Network Architecture Data Center Ip Ethernet Telecommunications Ospf Network Design Tcp/ip Qos Bgp Switches Cisco Ios Routers Wan Cloud Computing Cisco Systems Products Voice Over Ip Internet Protocol Optical Transmission Saas Wide Area Network Border Gateway Protocol Sdn Vms Cisco Security Data Center Virtualization Cable Broadband Cable Networks Cisco Ucs Nfv Paas Strategic Partnerships Quality Of Service Internet Protocol Suite Open Shortest Path First

Shawn Henry Education Details

Frequently Asked Questions about Shawn Henry

What is Shawn Henry's role at the current company?

Shawn Henry's current role is "Lose yourself in the service of others!" - Gandhi.

What is Shawn Henry's email address?

Shawn Henry's email address is sh****@****ems.com

What is Shawn Henry's direct phone number?

Shawn Henry's direct phone number is +190677*****

What schools did Shawn Henry attend?

Shawn Henry attended Suny Polytechnic Institute, Mohawk Valley Community College.

What are some of Shawn Henry's interests?

Shawn Henry has interest in Children, Education, Health.

What skills is Shawn Henry known for?

Shawn Henry has skills like Cisco Technologies, Routing, Voip, Network Architecture, Data Center, Ip, Ethernet, Telecommunications, Ospf, Network Design, Tcp/ip, Qos.

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    nacdonline.org, fbi.gov, crowdstrike.com, crowdstrike.com, crowdstrike.com

    2 +142557XXXXX

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