A Trusted Advisor:·Provides guidance and service, focusing on liability management including performance measurement review.·Implements programs to enhance productivity and reduce liability through improved communications and HR practices. These include, but are not limited to, handbooks, job descriptions, performance appraisal systems, employee counseling, compensation plans, hiring processes, terminations and programs.·Consults with external and internal customers, and/or terminated worksite employees who will be, or are involved in a reduction in force/layoff to determine non-discrimination in layoff decisions.·Schedules, coordinates and provides worksite employees and supervisors with liability management training.·Presents formal presentations, including controversial topics or complex ideas, in a clear, concise and logical sequence at a level appropriate to the audience.

*Provides guidance and service, focusing on liability management, including performance measurement review.*Leads and coaches internal and external customers through a planning and/or implementation process, and implements programs to enhance productivity and reduce liability through improved communications and HR practices. These include, but are not limited to, handbooks, job descriptions, performance appraisal systems, employee counseling, hiring processes, terminations, job competencies, compensation planning and salary surveys.*Performs employee exit interviews as determined in partnership with applicable Service Operations personnel.*Partners with operational personnel to schedule and coordinate liability management training for client worksite employees.*Assists with formal presentations, including controversial topics or complex ideas.*Assists with project assignments and/or client data analysis.*Assists with managing completion of key client HR Deliverables utilizing knowledge from various Human Resource disciplines to help identify their application and impact on the clients’ business.*Collaborates with internal departments to design customized client reports and communicate directly with clients.*Provides administrative support as required.

• Coordinate technician repair services• Create & issue work orders. • Assist with training and maintain training materials.• Manage & maintain relationships across all levels of business both internal and, external.• Collaborate with customers, ensuring that key resources and assets were being used to maximize production and efficiencies.• Assistant Lead for the SOC group, managing a team between 5-10 teammates at any given time.HR Liaison: • Provide Human Resource help and guidance for the SOC team members• Navigating & reviewing company policies and HR applications.• Conduct new hire orientation. • POC for the SOC and company events within a shift.• Work with SOC management team to asses’ issues and challenges and provide guidance for resolution and implantation.• Advisory Team Member; reviewing operational challenges within the SOC, assisting with implementation and execution process.

 Create & issue work orders.  Develop, Analyze and Present operational reports  Date Entry, Microsoft Outlook, MS Word & Excel  Produce light invoices and, follow up on reviewed reports.  Manage & maintain relationships across all levels of business both internal and, external.  Assist with training and maintain training materials.  Lead team meetings  Lead 3-4 teammate within the regional group.

 Collaborated with customers in handling of trade in devices.  Responded and followed up on emails & phones in a workflow que, advising customer on the status of trade accounts and, coordinated with other support teams to ensure a consistent, high quality-level of support.

 Supported the Operation’s team to successfully launch new customer accounts for business growth and sustainability.  Managed & maintained relationships across all levels of business both internal and, external.  Set-up and confirmed customer services’ including the removal of incumbents’ container(s).  Analyze and Present operational reports  Date Entry, Microsoft Outlook, MS Word & Excel  Created & issued work orders & Created light invoices.

 Answered & processed inbound calls helping customers schedule services for Greek Squad/Best Buy services.  Evaluated device issues within scope of work.  Data Entry.  Monitored 7-10 teammates for assistance and, escalation request issues.

(Escalation Case Manager) Submitted replacement unit request using CRM/Sales ForceCase creation applications. Conducted outbound calls to customers to investigate and, deescalatefrustrations and offer options to resolve issues withinthe policies of company guidelines.Work Task: (Tech Support Rep.)  Provided Phone Tech Support for inbound/Outbound Call Center. Built service request tickets and processed orders. Conducted remote login desktop support. Trained 10-15 new hires for training development

 Delivered Customer Service to airport passengers Answer inbound calls, providing general airportinformation.

 Provided phone and email support in a call center environment. Data Entry, using Microsoft Office. Renovated client accounts and resolved issues on clients’ accounts. Scheduled personal trainer sessions as well as workout gym sessions.

 Verified client’s shipment weights and, quantities before border crossing. Amended driver information to excel spreadsheet to upload to Customs and Border website. Date Entry, Microsoft Outlook, MS Word & Excel. Warehouse support, filled customer orders within company warehouse. Assisted with re-stocking customers merchandised goods.