Manage MS365 Cloud and Hybrid environment.Manage On-Prem SCCM with Hybrid Intune.Manage Devices in the Auckland office using SCCM and Intune.Manage Device Compliance using Intune MDM for Windows and Linux users.Create and update and improve Autopilot to seamless deployment of new devices remotely.Manage the team of Service Desk analysts.Create asset management reports using Intune and Azure.Manage P1, P2, and other project-related Tasks.Investigate Cybersecurity-related incidents using Defender and Tenable.

Manage and maintain Azure, Endpoint/ Intune, MIcorsoft Defender and MS365 stack with latest emerging tech and Microsoft Recommendations to improve security score.Deploy and update Zero Trust principles in Azure.Adapting new technologies quickly as Lesmills is 100% Cloud.Handling IT Projects. 3rd party Vendor Management, Procurement of IT Hardware.Manage Egnyte Stoage as - Cloud Storage.Cyber Security Incident Management using Defender for Cloud, Sentinel and EDR.Vulnerability Management using Microsoft Defender for Macbook and Windows device.Microsoft Perview Data lifecycle and Retention policy Management.Manage Azure VM using BastionMange guest and 3rd party users in Azure using Conditional Acces policy.Created Powershell scripts for automating tasks.Manage and maintain Mac devices using JAMF MDM.Managing of service desk staff coaching and Training.Using Hyper-V and VM Ware for App deployment and other testing.Projects:Windows 11 Migration using Microsoft Intune, Conditional Access policies improvement etc.Applicaitons

MS365 Build manage and maintain including Azure and Cloud Portal.Manage and improve Hybrid Environment.Support Server 2008,2012 and 2016.Intune MDM develop and improve being in Hybid with SCCM.SCCM Monthly patching for Windows and Office 365. Other application deployment using SCCM.Vulnerability Management using Microsoft Defender and Tenable.Remidiation for Macbook and Windows device.Cyber Security Incident Management using Defender for Cloud, Sentinel and EDR.Microsoft Perview Data lifecycle and Retention policy Management.Citrix Cloud Manage and Maintain.Created Powershell scripts for Automating various tasks.McAfee Proxy and Firewall Maintenance.Microsoft Defender Security Score and vulnerability Management.On-site support for EA, GMs and Executives, in Auckland Head-office.Manage and Maintain MS Teams native Meeting rooms experience.

Office 365, Microsoft Teams, and Skype 4 Business.Microsoft Azure Experience during my Study for Diploma in System Administration Level 6. Vm ware and Hyper V.Onsite desktop support for Auckland head office and over 80 Collections Centres Auckland region.Phone email and remote support for All New Zealand staff (4000+) • Provide Assistance to the Infrastructure and Network team when needed and act as a backup. • RDS Support and maintenance for various Applications support or staff across New Zealand. • 3CX PABX cloud-based softphone and VOIP phone Management. • Troubleshoot and set up Layers 2 and 3 Brother and Zebra Barcode Printers. • Active Directory 2016 and Exchange Server 2016 Create and Manager User Share mailboxes and Email Management. • Access card Management Auckland Site. Time Clock Management NZ-wide. Windows Server 2008 and 2012. • Using SCCM( Microsoft Endpoint Configuration Manager) and UEFI PXE boot to migrate and Install Windows 10 remotely and on hand. • Using SCCM to manage Application, user, and file sharing. • DHCP Management 2nd level support and Maintenance. • Handle 3rd party Vendors in scope with the ITIL framework. • Data cabling and patching ports in Datacenter/ Switchboard to activate and de-activate phone and Data ports. • Supporting Auckland Corporate office and Lab staff as Internal It support. • Creating Technical Documents and procedures for Service Desk. • Work closely with Other IT and Project management teams and Operations. • Incident Management and Crisis Management. • Windows 10, Thin Clients, Raspberry PI and Samsung Tablets. ( VM Airwatch MDM Admin) • Application support for Dragon and Other Healthcare-related Applications including Citrix. • System Deployment Auckland And Executive Staff laptops and other Equipment. • Networking, Wireless, and Cellular PAPN support for Top-level executive with Priority-based resolution.

MCSA: Server 2016CompTIA Project+Course content Professional PracticeDirectory ServicesNetwork ServicesInfrastructure ServicesSystems DeploymentMessaging and CollaborationCloud InfrastructureIT Management

• Active Directory user and group support Windows Server 2016• Group policy related issue and updates.• Network and Infrastructure troubleshooting • Creating multiple users in Active Directory and Office 365. • Participate and provide inputs for Migration to Microsoft Azure Cloud.• Provide onsite support to replace and upgrade the hardware. • Salesforce, Windows 7 and Windows 10 including Office 365 issues and Outlook and Exchange Server mail issues. Win-Terminal support and Virtual Machines• Providing effective and efficient customer service.• Resolving technical issues in the most effective and efficient way.• Escalating issues to the correct team• First call Resolution.• Fisher and Paykel Internal Technical Database• Meeting and exceeding SLA and other KPIs.

Systems Engineer Tech lead 2006-2009Technical Trainer 2009-2010Senior Technical Trainer 2010-2011

Handling calls and troubleshooting - Hewlett Packard and Compaq - Desktops, Laptops and Printer.Remote and phone support for US Market.

Handling calls for Compaq Laptops, desktops, Gaming PC's and HP printers. Remote and phone support for US Market.