As the President of Operations, I continued to focus on optimizing business functions, leading financial initiatives, and managing complex projects. My responsibilities expanded to include the development of advanced systems for resource allocation and time management, along with overseeing a significant company merger and transitioning systems and teams.Financial and Legal Oversight:Managed financial oversight and legal operations, ensuring compliance and efficient financial management.Conducted financial modeling and analysis to support strategic decision-making and operational improvements.Managed legal activities including risk management, AR/AP escalations, and intellectual property rights.Administered key business platforms such as QuickBooks Online, BILL, and Gusto, enhancing system integrations and operational efficiency.Fulfillment Management and Partnerships:Oversaw fulfillment operations and managed partnerships to enhance service delivery and client satisfaction.System Development and Resource Allocation:Developed a time study and resource allocation analysis system, integrating Google Calendar and Asana data to record time and resource utilization without dedicated time tracking software.Provided guidance on resource allocation and project management to optimize operational efficiency.Led the transition to the BILL Spend & Expense system, reorganized payment systems, and categorized expenses for detailed job costing, financial analysis and reporting.

With my relocation in 2019, my role expanded to include oversight and optimization of various business functions, including financial oversight, legal operations, and fulfillment management. My leadership during this period was instrumental in driving significant operational improvements, leading acquisitions, and managing complex projects.Financial and Legal Oversight:Managed financial oversight and legal operations, ensuring compliance and efficient financial management.Conducted financial modeling and analysis to support strategic decision-making and operational improvements.Fulfillment Management and Partnerships:Oversaw fulfillment operations and managed partnerships to enhance service delivery and client satisfaction.Led the merger with a major fulfillment partner, resulting in significant cost savings and improved team cohesion.Acquisition and Integration:Led the acquisition of a consumer goods company in 2020.Implemented crucial operating systems, such as inventory management and improved HR processes using Slack, 1Password, and Gusto.Structured and negotiated the sale in 2022.

As the Director of Operations, I played a pivotal role in managing and optimizing the company's operations. My responsibilities encompassed a wide range of administrative, project management, and client support tasks, contributing significantly to the overall efficiency and success of the business.Client Support and Management:Provided administrative support, reporting, and project coordination for 34 clients, ensuring smooth communication and effective service delivery.Acted as the primary point of contact for 17 clients, handling inquiries, and facilitating information flow within accounts.Supported fulfillment resources, including SEO management and paid search management services.Project Management and Coordination:Coordinated design and development projects, overseeing the creation and implementation of client websites.Provided CRO insights and input, utilizing specialized tools for conversion rate optimization, such as heat mapping and analytics.Managed project timelines, resources, and deliverables to ensure client expectations were met.Administrative Support:Assisted with administrative projects involving implementing new business systems and research.Handled scheduling, billing support, invoicing, record-keeping, and billing-related questions from clients.