An experienced leader with deep expertise in Intelligent Document Capture and Content Management. Accomplished history of developing, implementing, and supporting strategic solutions in support of business initiatives and financial objectives. Demonstrated ability to assemble, manage, and lead highly motivated teams focused on customer satisfaction while also achieving corporate goals in quality, service, and performance. Core competencies include:Intelligent Capture • Content Management • High-Volume Scanning • Kofax • FileNet • Team Leadership • Service and Technology Management • Customer Service • Vendor Management • Budget and Finance Management - Driving enterprise Inbound Mail project to consolidate multiple US mail operations into centralized locations utilizing Kofax Total Agility and IBML technologies & equipment.- Led the implementation of a modern enterprise Intelligent Capture system bringing new technology (Kofax Total Agility) into Travelers to replace two legacy imaging systems.- Led consolidation of multiple document management systems into a single Enterprise Content Management system (IBM FileNet P8)- Led consolidation of multiple Email Archive systems into a single Enterprise system (IBM FileNet P8)- Led numerous successful enterprise system upgrade efforts, most recent IBM FileNet P8 5.2.1 to 5.5 and Kofax Total Agility 7.5 to 7.8- Drove the implementation of a taxonomy and records declaration process for Content Management, working with the Corporate Records Management department. - Achieved significant contract savings when negotiating with leading software vendors. - Reduced business expenses, consolidating systems and replacing manual processes with automation. - Improved customer satisfaction by successfully building strong, collaborative partnerships with business partners at all levels of management.- Implemented an enterprise Document Management system for Commercial, Personal, and Corporate business areas, installing scan and index workstations in multiple office locations across the US.- Architected, built, and implemented an audit application to support 300+ Commercial Lines Premium Auditors across the US.