Shawn Abrams Email & Phone Number

New York, Ny, Us

• Led a dedicated agile team of planners and doers using best practice service management and technology methods for patching, vulnerability resolution, end-of-life infrastructure replacement/retirement, software maintenance, and other hygiene-related activities for infrastructure, applications, and security in the Morgan Stanley E*TRADE environment. Potential to also include other affiliates Eaton Vance and Shareworks in the future.• Lead the facilitation of strategies and roadmaps for maintaining compliance with vulnerability and patching policies collaborating across infrastructure, application, and security resources to develop and maintain procedures to attain that compliance.• Continuously manage a portfolio of work using standard SDLC and ITSM methods to maintain compliance with vulnerability and patching policies, along with the currency/hygiene of the E*TRADE IT environment. • Develop, maintain, and evolve reporting of all program activities across all responsible technology domains. Align to existing Morgan Stanley policy/standards requirements to address compliance.• Lead technically skilled resources executing actual hygiene work across 4 core infrastructure domains of LINUX, Database, Windows, and Storage technology domains with the future expansion into other technologies.• Collaborate with Morgan Stanley's security teams to understand company requirements for infrastructure and application hygiene/security health/policy requirements and lead the execution of work to those requirements.

Atlanta, Ga, Us

Delivered exceptional business outcomes by developing and executing strategic plans that aligned with organizational goals.Achieved a 25% reduction in incident escalation by implementing a global change management process, standardizing initial reviews, and utilizing AI for risk detection.Implemented Active Change Management in the U.S. and Costa Rica, ensuring real-time change implementation and reducing external and internal incidents by 25%.Executed a global change management process including a single funnel to conduct an initial standardized review and a mechanism to trigger a deeper review of changes that posed more risk.Use AI and automation to review, on average, 6,000+ change requests per month to identify potential risks.Improved operational efficiency by strategically collaborating with third-party providers to supply business units with real-time data, resulting in a 10% improvement in achieving monthly KPI targets.Built and developed high-performing teams by identifying, recruiting, and nurturing top talent.Accelerated project delivery by implementing efficient task delegation and workload prioritization strategies.Fostered a culture of innovation by inspiring creative problem-solving and empowering team members to take calculated risks.Governed and enforced 97% Vulnerability Compliance KPI globally.Led the Global Threat & Vulnerability Management response by partnering with U.S and International security and technology compliance champions globally to remediate vulnerability threats within 24 hours.

Beaverton, Or, Us

Monitored and evaluated risks and developed and implemented contingency plans. Suggested solutions and provided functional expertise while broadening knowledge of business processes.Developed project plans, schedules, scope, and deliverables including Digital Data Center Relocation Project Plan (systematically shutdown nike.com and successfully launched website in a new data center), Windows Operating System Remediation Project (windows operating system upgrade for European stores), and Point of Sale (POS) major retail upgrade for North America, Japan, and Europe (APTOS 6.2 to 6.4).Mentored junior team members in release management best practices to foster a culture of continuous learning and professional growth within the organization.Coordinated scheduled releases and updates.Maintained version control systems to ensure accurate tracking and easy rollback capabilities as needed.Utilized Agile methodologies and Scrum format to ensure project deliverables met required timelines. Planned and orchestrated end-to-end processes.Collaborated with cross-functional teams and incorporated valuable feedback from stakeholders to ensure successful product launches.

Charlotte, Nc, Us

Managed an application development team with oversight of design, delivery, implementation, and 2nd level support and maintenance for Chatalyst, Multi-Why, and Prism Portal applications, utilizing the global model India partners.Hired and managed employees to maximize productivity while training staff on best practices and protocols.Aligned organizational objectives with the company mission to increase business growth and integrate work strategies.Drove digital transformation efforts within the organization by implementing advanced technology solutions that streamlined workflows and improved the customer experience.