Shawn Mccann Email & Phone Number

Experienced IT professional with a demonstrated history of working in the higher education industry. with a proven record of accomplishment. Developed and motivated professional service teams in complex, integrated enterprise environments in the higher education sector. Supported diverse customer base through the delivery of consulting services to achieve solutions based on technology, leading to measurable improvements in customer satisfaction. Skilled in Oracle Database, Professional Services and Business Intelligence. Strong professional with a M.S. focused in Information Assurance & Computer Security from Dakota State University. - Design, develop and support Oracle-based ERP components- Mentor staff to develop their skill-set to support the ERP system- Create custom enhancements and interfaces between the ERP system and other applications- Write technical documentation, including functional and technical specifications- Prepare development schedules, development documentation and change controls- Provide customer service and technical support to university constituents; Admissions, Registrar, Financial Aid and Finance business units

- Delivered modifications of Banner ERP processes and functionality to meet client requirements- Worked with clients and functional specifications to create technical specifications- Directed a technical team and mentored consultants to provide quality work as a Team Manager- Delivered technical training for Oracle-based applications and Business Analytic reporting applications of IBM Cognos and Evisions Argos- Facilitated meetings with customers to plan implementation and identify issues- Leveraged learning and prior work experience to design and implement technology solutions to complex problems in higher education- Provided go-live support and troubleshooting. both during and after implementation- Reviewed implemented technology solutions, documented lessons learned, and recommended improvements where appropriate- Participated in the resolution of critical and complex design and implementation issues across projects- Provided subject-matter expertise in area of technical specialization- Delivered conversion planning and consulting for Oracle-based application solutions- Led multiple data conversion projects from analysis to implementation, achieving high levels of customer satisfaction

Configured and installed hardware and software on desktop computers.

M.S., Information Assurance & Computer Security, 4.0

B.S., Management Information Systems

A.S., Computer Information Systems