Shawn Mcdowell Email and Phone Number

One of three Centurion Relationship Managers chosen to lead a Learning Lab focused on evaluating and improving the Centurion card member experience and enhancing key client touch points around access, accountability and personalized service.  Developed winning strategies by implementing CRM liaison roles with Centurion Travel, Concierge and Card Servicing. Conducted weekly calls with comprehensive and unified feedback loops to all parties. Drove innovation and change by helping to shape direction of the Centurion client’s servicing model by formulating specific strategies based on feedback from Learning Lab portfolio members. (Attached: Point of Arrival Presentation for OPEN Centurion Clients) Built strong internal partnerships with Travel and Concierge to deliver an exceptional membership experience.  Achieved 100 percent retention and engagement of portfolio including three high “at risk” clients.  Led end-to-end Centurion portfolio management, focusing on the client experience and change management while working across multiple business lines and with internal teams to develop creative servicing and experiential solutions, establishing measures of success and goal alignment and ensuring operational excellence.

Proven high performing Relationship Manager responsible for the profitable growth and retention of the largest and most senior portfolios of OPEN business accounts including two years managing Centurion-only portfolios.  Part of first wave to relocate in-market geographically to Orange County, CA moving from a nationally based portfolio. Allowed for highest number of face-to-face client visits on team and to develop networking opportunities in-market. Delivered consistent year over year growth by realizing pipeline opportunities and developing a long-term strategy in place for each client. Achieved extensive portfolio growth despite a $9MM deficit from one account by identifying new, large, strategic accounts and focusing on their growth (2011). Top Client Group VP Club Award – Recognition for Leadership from Gregory Johnson (2010). Delta Club Winner (June 2010). GCSS Centurion Circle Award Nominee by Al Kelly (2009) and Top Sales Performer Recognition from Susan Sobbott (2008). Ranked number 3 in sales in a field of 62 (2009). Ranked number 1 in sales in a field of 46 (2008). One of five selected to be part of Early Engagement Pilot that spearheaded efforts at growing DBB in newly acquired OPEN accounts. Soft managed a sales associate to targeted performance goals and served as a mentor for that associate’s career growth.  Consistent excellent year-end performance ratings with a perfect rating score in 2009.

Responsible for leading field and phone based sales teams working for a multiline manufacturers’ representative company specializing in high technology companies. Drove direct and indirect distribution sales efforts in Southwest Region.  Consistently achieved 100 percent of monthly goals for three manufacturers’ distributors’ network quotas. Coordinated over 40 sales meetings per month with distributor sales, manufacturers’ engineers and/or Compass sales engineers. Conducted quarterly product trainings and distributor performance reviews. Led direct sales team in territory of middle market companies in southwest region made up of primarily datacom and telecom manufacturers.