Shawn Mclaughlin Email & Phone Number

Somers, CT, US

New Haven, Connecticut

Springfield, Massachusetts Area

Implement WFM departmental policies and procedures as directed by the Workforce Management DirectorProvide input and direction into the development and monitoring of business plan, fiscal budgets, and department operations to produce both short and long-term profitability Manage Human Resources responsibilities for assigned department to include: hiring.

Redesigned the staffing model to maximize efficiency and reduce operating costs by converting from an AWF focus to an FTE focus. Analyzed processes, restructured staffing plan and completed cost benefit analysis to evaluate probability for success. Develop overall workforce strategy and define how to provide the best customer experience while continuing to.

Managed a team of 24 staff in distinct roles including Lead Technician, Device Specialist, Mentor, and Customer Service Technician.Hired, trained, coached, mentored, counseled, and evaluated the performance of direct reports. Conducted individual monthly coaching sessions with all staff members.Developed, implemented, and assigned specific work plans to.

Supervised the prompt delivery of the 100 carriers delivering the daily newspaper to three cities achieving maximum home delivery penetration within designated areas.Answered subscriber issues including; missed paper delivery, property damage claims and disagreements with carriers.Ensured all routes within designated area were properly contracted for.