Providing system and end-user support for over 100 employees.• Migrated users to Microsoft Office 365, OneDrive, SharePoint, Teams, and Skype. • Supporting all Microsoft Windows operating systems and Microsoft Office Professional software.• Performing troubleshooting, repairs, and service for end users.• Refreshing over 80 HP laptops and desktop.• Performing tape backup support for the local site.• Setup and configured cell phones for mail and business apps. Android and iPhone.

Providing system and end-user support for over 3000 employees.• Supporting all Microsoft Windows operating systems and Microsoft Office Professional software.• Refreshing site wide old laptops to new Lenovo X1 Carbon laptops.• Maintaining Lenovo and Dell laptops and workstations.• Performing troubleshooting, repairs, and service for end users.

Providing system and end-user support for over 150 employees on site and remotely.• Supported all Microsoft Windows operating systems and Microsoft Office Professional software.• Oversaw the buying of hardware and software, partnering with accounting to confirm budgeted purchases. Purchased over 25 computers per year.• Updated Office machines to Windows 7, whether by new machines or rebuilding old machines.• Installed and set up Digital Signage Displays on site and at a remote site. Built a Signage Server to connect and feed content to them. Updated content every day to display the latest happenings on site.• Provided Administrator support for Syteline ERP system.• Preformed End of the Month Accounting closing of Syteline system for both sites.• Assisted the Controller/Accounting team members with various tasks, scheduling, and reporting.• Upgraded old server to Windows 2012 server, which then became a Windows update server, to provide updates to all computers on the network.• Assisted with a project to upgrade the phone system to new CISCO VOIP. This included adding more network lines, replacing all network switches, and phones.• Installed Valcom, Loudspeaker Paging system that was used for paging and playing music throughout the 2 buildings.• Performed troubleshooting and repairs/service for end users and trained on systems/software as needed.• Installed and upgraded overhead projectors.

• Supported all Microsoft Windows operating systems and Microsoft Office Professional software.• Set up and maintained video conferencing equipment for upper management’s regional meetings and staff training.• Oversaw the buying of hardware and software, partnering with accounting to confirm budgeted purchases. Purchased over 400 computers per year.• Performed troubleshooting and repairs/service for end users and trained on systems/software as needed.• Performed hardware installations routinely, and assisted with project to upgrade end users’ Dell computers with change over to new HP units, including transferring user’s data to the new machine. Installed >400 computers. The HP units did not come with serial ports, so researched to find add-on device and ordered 1200 for regional upgrades. Reported need for adaptation and part number to management for nationwide implementation.• Utilized KillDisk to permanently erase hard drives of retired computers and shipped units to preferred vendor for disposition. • Assisted with onsite replacement of servers and network switches.• Migrated >100 computers during project transitioning from Windows XP to Windows 7.• Maintained hardware and software inventory in an Asset Management system.• Performed software license audits on all machines being replaced.• Maintained HP and Dell laptops and workstations.