Changed out or installed new patch panels, switches, and power strips on racks, terminated ends of cat5 and cat5e cable with ICC jacks at patch panels and at walls. Testing Cat5 and Cat5e cables for 10g, 100g, and 1000g speeds, diagnosing and correcting ends (ICC style jacks and pass-through) of cables to improve speeds as well as POE and POE+. Ran custom length Cat5 and Cat5e cable for telephones, computers, and other terminals. Strip, cleave, and terminate fiber optic (Buffer) cable. Helped clients sync SharePoint folders remotely utilizing Ninja, command prompt and PowerShell. Documented on site equipment in Hudu, assign/re-assign tickets in HaloPSA, documented tasks completed and next steps in HaloPSA, helped set up and manage passwords using Keeper. Set up LAN, WLAN, VLAN in Unifi, install and adopt new Mesh Access points in Unifi.

Managing all aspects of operations. Personnel management (including performance management and hiring/firing), Account acquisition and management including creating and maintaining detailed records of each account, Marketing, Equipment management including procurement, utilization, and maintenance, Bookkeeping and financials, customer relationship management and sales. Trained and consulted (paid) with peers to help them grow their businesses and optimize operations for profitability.

This business Creates and Manages ads for small business on social media platforms. Creates and updates landing pages, email lists, newsletters, coupons and other marketing materials related to funnels and the client journey.

Engaged with Home Depot, Tractor Supply, and Lowe's employees to offer store support including sales/service, technical support with the products, In-Store Training, Regional/District Training Events, Marketing Events, Lead Presenter for Tractor Supply Company District trainings, across Texas, Southern Oklahoma, and Louisiana, which included originating training material alongside the Lead Trainer. Walk-behinds/fuel additives presenter for the Dallas Road show.

Managed all Operations of the store: Employee Relations, Staffing, and Profit and Loss. Lead, Coach, Teach, Train, developed team members to be successful, Created Action plans to reduce store shrink and raise sales. Assist the Store Manager by setting up interviews, filing and submitting new hire paperwork, manage sales, write offs, price over-rides, and money handling. Also helped with store scheduling and counseling team members. Used DISC management as well as Situational Leadership in daily operations.

Managed staff, including hiring, firing, discipline, scheduling, and development. Verified all deposits, change orders, and safe transactions, managed refunds, price changes, and markdowns. Managed day to day operations of the store including sales, staffing, scheduling, inventory, merchandising, product loss control, and safety. Directly developed 20 employees, including 4 Department Managers.

Build and maintain overall cleanliness and organization in designated department, all while achieving sales goals and budgets. Monitor inventory levels and help control shrink by following policies and procedures in my daily routine. Lead multiple persons; as well as multiple projects.

As a Forklift Operator at Fed ex, I was responsible for maintaining a clean and organized workspace on the loading dock, moving freight in a quick and timely manner, all while upholding Fed ex' standards of freight integrity.

As a Customer Service Representative for Cash America, I was responsible for creating and maintaining relationships between customers and our store, analyze merchandise and provide loans for customers, allocate and control inventory for the store, maintain a clean and organized workspace.