Shawn M. Email & Phone Number

In this position I am responsible for providing custom solutions and tier 2 / tier 3 support. Provide expert engineering services to various clients. Mostly infrastructure migrations and Exchange migrations as well as hardware recommendations to clients but not limited to this scope.

Assist in multiple large scale infrastructure and technology initiatives. Performed fact finding and performed risk analysis for continental US sites. Liaised with individual system owners and management to identify and communicate risks or pitfalls before production moves.

Responsible for planning and executing top level integration project for Optum / United Health Group after acquisition of Equian. Engaged with project managers,directors, VPs and C level staff. Built up new server 2016 Windows domain controllers and tear down of old domain controllers in a 14 domain environment. Enterprise admin active directory manipulation and DNS forwarder configuration. Responsible for re-ip of all infrastructure devices. Monitored LDAP connections via wire shark as to minimize impact for domain controller re-ip. Manual DNS record updates. Scripted DNS changes throughout all Windows environments to automate large scale changes. Wrote custom power shell scripts / VB.NET apps to inventory installed services and Windows PKI certificates as well as cleanup of citrix user profiles. Re-ip of all linux servers which is largely based on RHEL 5, RHEL 6 and RHEL 7. Re-IP and optimization of FreeBSD unix syslog servers, FireEye, Firepower and Symantec encryption servers. Upgraded FreeBSD servers to version 11. Assisted with Qualys, Rapid 7 scans with subsequent threat remediation for high priority threats based upon scan results. Traveled to remote sites to re-ip devices. Follow me print server migrations. Stood up new linux servers and Ansible tower server. Utilized VmWare 6.5 and 7.0 Migrated legacy file transfer system from CentOS6 to CentOS7. Assisted in hadoop cluster performance issues. Assisted Server Team with overload tasks including additional disk space allocation for Windows, Linux and Unix servers. Documentation of Barracuda WAF firewall. Decommissioning and documenting virtual machine inventory. Updated solar winds orion to reflect IP changes and remediation of difficult alerts. Install certificates on Windows and Linux servers with Apache HTTPD, IIS and Apache Tomcat. Assisted with security related work and difficult to solve issues. Setup backup schedules via Rubrik for new VMs.

Köln, Nordrhein-Westfalen, De

System diagnostics and analysis of multi-million user environments.

Louisville, Kentucky, Us

Responsible for threat vulnerability management for Redhat Enterprise Linux 5,6,7 / Oracle Linux 5,6,7 servers as well as with Windows server 2003, 2008, 2012, 2016. Review, sort and prioritize Qualys security scan and weekly reports. Update and patch manually and via space walk. Manual updates for Windows. Log file analysis for Linux and assisting Technical Architect’s with Linux tasks when they are overloaded. Leverage Ansible where I can to expedite many changes over a large amount of servers in a rapid time frame. Wrote scripts in bash for Linux and as well as assist or write scripts for coworkers to remediate various flaws, threats and configuration item changes. Troubleshooting puppet agent issues and SSSD linux directory authentication issues. User access management administration in the capacity of adding additional security groups to Linux servers. Briefed director level staff about our current status and provided consultation as to additional CVE knowledge for the SUSE Linux Enterprise Team. Responsible for eliminating threat attack surface for over 2200+ Linux servers and the 60,000+ Windows server environment. High visibility projects. Performance tuning. Performance procedure and issue routing development for operations. Load balancer troubleshooting. Bottleneck removal. Java tuning. Assisted in CA Clarity PPM migration and tuning.

Provide solutions to various technical problems for my clients ranging from web technologies, infrastructure, information security, system performance and scalability.

Louisville, Kentucky, Us

Assist in building the new managed services division for the parent company. Design and deploy infrastructure and cyber security solutions.

Tasked with designing next generation hosting platform, storage system design, compute node design and build, low latency 10G Ethernet fiber network switching design and configuration. Multiple devices: (Cisco Nexus 5020 and Cisco WS-4948-10GE) Sourcing of components. Building, testing and tuning of server infrastructure. Office WIFI configuration. Office firewall build and configurations. VOIP QOS configurations. I would also fill in as a Linux System Administrator as needed and respond to monitoring alerts and handle backup disk rotation and failed disk replacement in the datacenter. Managed VMWare, WHM, Cpanel, CentOS Linux and Ubuntu Linux. Designed and tuned HA database cluster for our largest customer.Implemented highly available configuration for HTTPS for our largest customer.Managed CSF firewall, PfSense firewalls and HAproxy loadbalancer. Worked with Memcached and Varnish to enable further performance gains on various sites. Responsible for performance tuning and bottleneck removal in server configurations all the way to kernel level optimization (sysctl).MySQL / Percona Server high performance tuning. Software stack and OS stack redesign for high performance. Enabled 0% error rates under extremely high load for pre-production scenarios and pre-production performance validation. Responsible for re-negotiating data center rack space, IP allocation blocks, power, bandwidth, contracts and pricing with vendors. Implemented iTOP ITSM ticketing solution used to track hardware inventory.

Renton, Wa, Us

In this position I was responsible for daily data center activities and operations. I monitored all of the Swedish hospital infrastructure and clinics as well as the major incident and outage coordination and communications for Alaska, Washington, Oregon and California regions. I also provided after hours customer service triage and phone support for desktop and IS related problems. I had an almost 100% first call resolution rate for tier one and tier 2 issues. I also provided tier 3 support for applications and outages on the fly and would timely escalate if I was unable to solve the problem personally or within my immediate team. Drive replacement and tape backup duties. TSM operational checks. Create and update operational procedures as needed. I also served as a technical liaison to clinical engineering team for highly complex outage resolution that spanned multiple departments and clinical device server and database back ends. I was also tasked to write scripts and create custom software solutions to business problems. HL7 Interface monitoring. SNMP trap monitoring and incident documentation via HP Openview Operations and CA ITSM. Microsoft lync and phone communication was primary interface with customers and other teams. Familiar with HIPAA compliance and PHI protection.

Seattle, Wa, Us

Monitored and Supported Infrastructure and Data Center Systems for 5 Main Hospitals and 20+ Remote Clinics as well as off hours phone support and outage management and coordination.

Design and Implement Infrastructure and System Configurations.

I was involved with various assignments for individual companies and clients that range from system design, network troubleshooting and setup. Wireless security setup. Router installation and security setup. Web development. Web Design. FTP server setup. VPN / Remote access and other systems support related activities.

Bellevue, Wa, Us

Responsible for new site provisioning and configurations. IP and DNS setup on devices. AAA server entries, VLAN setups and tagging. Network capacity planning and documentation. Configured Dragonwave, Orthogon and Redline microwave P2P shot radios. Analyzed RF data. Partial automation of Foundry NETIRON switches and other small automation scripting to ease my repetitive job duties. (DEVOPS) DIGI modem cellular backup back-haul device setup and provisioning. SNMP trap setup and site provisioning test windows. Site turn up and validation testing.

Redmond, Washington, Us

Managed 3 hardware labs and automated regression testing and IO stress tests among A LOT of many other things. Primary components were virtual disk service (VDS), diskpart.exe and diskmgmt.msc snap-in.

Bellevue, Wa, Us

Tier 2 Desktop Support. 400 new machine roll-out assistance. My Systems Support Team of 8 supported 14,000 devices.

Worked in a analyst / engineering capacity to assess project needs for the hardware and software required to support upcoming web services deployment. Also provided technical information pertaining to the security and infrastructure connectivity needed for this data processing equipment.

Redmond, Washington, Us

Rack and stack of many various hardware devices and back end copper and fiber optic connection planning and setup. Commissioning and decommissioning of devices. Installed a very huge EMC SAN array for Microsoft Passport and Microsoft Money projects.

Dallas, Tx, Us

Responsible for supporting approved internal users requests for access to various financial, operational/warranty applications and systems on a very large global network. Security Profile Updates. Ticket Queue Processing Within Proper SLA guidelines. Ticket escalation when needed. Documenting work that was performed. Data transfer and manual input / output between special applications and Oracle Applications Data Processing. User access administration. Customer service via phone support, email or instant messaging. During my 5 months on this assignment my team was responsible for Creating, Modifying and Deleting over 27,000 user accounts. Global active Directory Account Management via password resets and duplicate checks. Support was performed via email and instant messaging with some phone support. My team supported over 67,000 internal users and access to their respective systems. I supported around 6 out of the 64 Main Company Applications.

Us

Responsible for supporting approved internal users requests for access to various financial, operational/warranty applications and systems on a very large global network. Security Profile Updates. Ticket Queue Processing Within Proper SLA guidelines. Ticket escalation when needed. Documenting work that was performed. Data transfer and manual input / output between special applications and Oracle Applications Data Processing. User access administration. Customer service via phone support, email or instant messaging. During my 5 months on this assignment my team was responsible for Creating, Modifying and Deleting over 27,000 user accounts. Global active Directory Account Management via password resets and duplicate checks. Support was performed via email and instant messaging with some phone support. My team supported over 67,000 internal users and access to their respective systems. I supported around 6 out of the 64 Main Company Applications.

Bellevue, Wa, Us

Tested cellular tower radios and base stations (BTS) Nokia ULTRASITE and TalkFamily Series for federal compliance and produced QA / Drive Test Data for RF engineers to analyze. E911 Systems and cross connections documenting and modification in XperWeb database. Nokia Test Phones and Systems. Service and quality checklists. T1/DS0 Circuit Testing with the switch terminals and t-berd test unit. Remote configuration of Ultrasite via switched network terminals.

Responsible For Cisco Broadband Router Installation and Configuration. Multiple Firewall Installation and Configuration. Redhat Linux Mail Server Setup and Maintenance. SMP MultiProcessor Linux System Design and Implementation. Maintenance of Computing Systems and Network. Network Installation. Network Security Lockdown. Workstation Lockdown. Security Auditing. Trained Users On Email Clients And Internet (OUTLOOK and OUTLOOK Express) Network Printer Support. Provided Web Hosting Solution. Recommended Server Hardware and Software Solutions. CAT5 Cable Running

Responsible for daily shipping and receiving via FEDX system. Wireless LAN Setup. User training on shipping computers. Responsible For Providing Solution For Network Installation, Workstation Building From Scratch, Server Building From Scratch. Security Auditing. Network Support, Hardware/Software Troubleshooting, Windows 2000 Server. Provided Encrypted Remote Access Solution (VPN) and Windows Terminal Services, Internal Network Security Solutions, Virus Scan Installation, Proxy Setup, Accounting System Installation and Configuration in A Client/Server Environment. Used Active Directory for Security Authentication and Specific Program Installation. Maintained Mail Server and Accounts. Trained Users On Email Clients And Internet. Network Printer Support. Provided Web Hosting Solution. Maintained Hardware Vendor Relationships for workstations and servers. Recommended Server Hardware and Software Solutions. Supported Intel and AMD Based Hardware. CAT5 Cable Running.

Designing and maintaining local network, servers and computing devices for this company. Desktop support related duties and email server design,implementation and support. Network security and OS upgrades for client machines.