Serve as the lead point of contact for key accounts while developing and maintaining strong long lasting client relationships. Ensure timely and successful delivery of installations and solutions for builders, retailers, and designers regarding kitchen and bath projects. Manage and negotiate challenging client requests and customer service escalations while coordinating scheduling of weekly installs throughout the tri-state area. Assist with training for new account managers and provide feedback of product and services to operations, fabrication, and routing teams.

Responsible for managing the relationship between client and service providers on accounts within assigned territories. Collaborate with subcontractors and field team to ensure timely and effective solutions of external maintenance problems and make sure all routine services are performed to the scope of work and client expectations. Procurement responsibilities included sourcing new vendors, negotiating contract bids within the accepted margin, and ensuring all territory sites have subcontractors servicing on a consistent basis.

Responsible for all aspects of operations, merchandising, inventory control and driving the business. Had several consecutive award-winning years for customer service and operational excellence. Responsible for helping to staff and open new stores, provided new management to neighboring stores, and consistently organized and lead community service events.

Direct sales, outside sales, and design for a kitchen and bath remodeling company specializing in natural stone fabrication and tile installation. Responsible for prospecting, signing, and managing new accounts for local contractors and kitchen and bath renovators.

Oversaw highest sales volume store in New Jersey/Pennsylvania district while providing management support in four other Restoration Hardware locations. Supervised store operations, monitored inventory, and cultivated a positive and energetic work environment. Maintained merchandising standards and stockroom organization while consistently meeting weekly payroll budget.

Helped build the foundation for the retail division of Dockers San Francisco. Responsible for recruiting, hiring, training, organizing, and overseeing several store openings. Worked with field leaders and corporate office on staffing, operational, merchandising, logistic and sales aspects to quickly place store sales and management teams as well as solidify policy and procedure requirements and implement best practices.

General Manager for several stores for the Timberland Retail Division. Provided leadership and drove sales in four different stores in the New York Metro area, gaining experience in specialty, outlet, and multi unit roles. Lead staff development, maintained inventory control, implemented point of sale strategies, and managed back office requirements. Interfaced with mall management on promotions, fundraising campaigns, and weekly store productivity. Managed administrative requirements, including maintaining / updating employee files, tracking sales performance, optimizing payroll hours, and securing cash and checks.