Managing empty container supplies to our customers (on-time, in-full, in-spec) to meet export demand in the most effective mannerManaging the flow of empty container returns from export destinations to their base in a timely and cost-efficient mannerEnsuring empty containers stocks are able to satisfy customer demand, working closely with the Customer Services and Sales teams to ensure alignment.Key focus in forward planning and balancing supply vs demand across the operational (0-3 months) and tactical (3-6 months) horizonsRecording all container movements in a timely and accurate manner is essential to ensure information integrity, improving or ability to make better decisionsPrimary Responsibilities: • Managing and maintaining the empty containers planning processes, balancing supply and demand while managing stocks. • Tracking container stocks at origin and destination, identifying deficits and surpluses, and determining corrective action. • Tracking container dwell times at origin and destination, identifying long-stays and deviations to container turn-times, and determining corrective action. • Verify daily container movements are accurately recorded in the required tracking systems. This includes (but not limited to) CargoWise, Interport, LMS, Container Chain, Daily Depot reports/EDI reports, Wharf reports, Monitoring of Load/Discharge Report entries by Agents. Ensure all EDI errors are cleared in a timely manner.• Liaise with NPDL agents with regards to Load and Discharge Reports, Container Tracking Updates, Overdue Containers, Container Supply/releases/repairs.

To coordinate and support Operations within inventory controlMaintain levels of inventory and reporting of consumablesTo ensure adequate stock holdings within our national donor sites are maintained based on set PAR levelsWarehouse management system maintenance and data entryInventory management of finished productsComply and practice in accordance with Legislative requirements, policies, health and safety and quality standardsLiaise with suppliers to plan and manage inventory flowPurchase order placement with local and overseas suppliersValidate purchase orders to ensure PO’s and invoice match for processing and paymentsConduct monthly stock counts and wastage reportingMonitor expiry profiles of consumables and finished productsEnsuing PO data is updated and maintainCreating part numbers and cleaning up old unwanted data for smooth processingKey OutputsInventory levels are justified and monitored and meet agreed targets Pool sizes and inventory levels are optimized based on maintenance profiles Minimal delays due to lack of parts Material cost to both external customers and the NZBS is minimized Managing the risk profile of critical items that become nil stock due to high levels of usageEnsuring visibility and accuracy of inventory tracking Daily processing of the MRP list to maintain adequate stock levels based on maintenance forecasts Inventory levels are planned and managed based on forecasts Achievements:Assisted with the automated purchase ordering processConsumable lead in the Heart Valve integration project

Responsible for maintaining local and overseas services portfolio To accurately process all replenishment orders received from our NZ Domestic and Australian airports and loungesTo ensure adequate stock holdings with our local and international caterers, ground staff, laundry and headset services are maintained based on PAR levels setTo uploaded and analyze monthly inventory counts for reporting to identify consumption and gain trends Process DHL Express shipments via websiteProduce accurate AWB’s for custom clearance and shipping to minimize delaysPurchase Air NZ goods from local and overseas suppliers based on re-order requirements and timeframesValidate Purchase Orders to ensure PO and invoice match for processing and paymentsProcess Transport claims Responsible for ensuring the team mailbox is viewed and actioned dailyKey OutputsInventory levels are justified and monitored and meet agreed targets Pool sizes and inventory levels are optimized based on fleet size and maintenance profiles On time parts availability for maintenance and at line stations Minimal delays due to lack of parts Material cost to both external customers and the Airline is minimized Write offs and balance sheet provisions due to obsolete or surplus stock are minimized Management of the repair cycle to ensure stock holdings of spares are minimized Managing the risk profile of items that become nil stock due to high levels of unserviceability and fulfilling all spares nil stock requirements and potential nil stock requirements.Ensuring visibility and accuracy of inventory tracking through SAP and the Loans and Borrows database Daily processing of the MRP list to maintain adequate stock levels based on maintenance forecasts Inventory levels are planned and managed based on maintenance forecasts and customer work Attending weekly On-time Performance and Forward Planning meetings as required Tracking availability and serviceability of critical components and parts

To accurately process all daily sales orders received from customers, sales staff and employeesAction and resolution of all customer queries & complaints in a timely mannerEnsure all authorized stock returns, pricing issues, bonus and tasting stock are processed within a timely and accurate mannerCommunicate all known deals to customers placing orders for relevant stockInitial contact point with third party warehouse provider in order to obtain supply informationProcessing of non-stock invoicesLoad pricing and address any pricing queriesCoverage of the customer services and pricing analyst roleAccount Management of South Island customers ordering and delivery service

Reporting to Business Operations ManagerOversee and manage the day-to-day operational success of the National Sales departmentManage all activities to accept, process, deliver and invoice customer orders – Sony Sales supportReceive and disseminate complaints for proper handling within the organizationSupport of sales and marketing promotional activities and participate in planningProvide after sales service and backup including replacement of defective itemsHandle escalated customer order & delivery enquiriesLiaison with Sony’s Supply Chain team and DHL warehouse to ensure special customer order requests are met

Interviewing offenders who were found guilty or plead guilty to an offence/sTo gain important information from an offender such as:The offender’s social statusThe important factors of their offendingTo confirm and provide rehabilitative needs if requiredTo canvass and report on the offender’s suitability of home or community detention if imposed, as directed by the CourtTo recommend an offender sentencing option to the judge as directed by the Court

Managing 5 multi-cultural team membersOversee the operational success of Sony NZ Ltd Sales Information CentreAnalysis of statistics to improve individual and team performance Ensure company KPI’s are met and set individual & team objectives Conduct monthly team meetings to ensure current and past processes and role functions are formally reviewedConduct half and yearly Performance reviewsFreight carrier’s performance report to ensure service levels and KPI’s are metDocument processes for Customer Service role functionsFollow up with outstanding transport claim settlements Manage all activities to accept, process, deliver and invoice customer orders – Sony Sales supportEnsure warehouse order management processes and delivery requirements meet Sony’s customer needsReceive and disseminate complaints for proper handling within the organizationSupport of sales and marketing promotional activities and participate in planningPromoted from Customer Service Rep to Team Leader to Customer Service Manager98% of orders received and processed within 24 hours Satisfied customer orders within the time limit generally accepted by the industryParticipated in securing high value client (Chrisco) through influencing Sony’s customer service propositionMaintained 100% staff retention rate during time as ManagerImproved query handling abilities of team by provided training on efficient telephone techniques with good resultsImproved business processes to achieve high levels of accuracy, efficiency and simplicity of paperworkTook on the responsibility of being the primary contact for transport providers in matters of operational performance, claims management and expedited requestsKey contributor to the development of a written statement of customer service policy for internal and external customersAchieved Grade of Service levels - 95% of all calls answered within 30 secondsMet all Performance Development Review criteria with high praises from direct reporting line