In my current role as Business Manager, I:• Oversee the day-to-day business operations by planning, organizing, and directing business tasks, with the ability to align the daily activities (short-term goals) with the strategic direction (long-term goals). • Manage a team of direct reports, including Customer Service, Operations, Maintenance, Finance, Human Resources, and IT Managers direct reports through continuous change, champion broader thinking, and create a transparent environment of open communication and clear expectations. • Develop and execute plans to drive strategic business growth and process efficiencies; more than doubled annual revenue and 7% increase in margins.• Spearhead a committee to research, compare, and implement self-funded insurance plans for health benefits, general liability, and vehicle policies; accomplished 30% cost savings to the company with an expansion of employee benefit options.• Effectively manage several municipal and key accounts, including acquisition, account management, contract renewal, and dispute resolution.• Develop and present related materials at several city council meetings, workshop sessions, and community and homeowners’ association meetings.• Manage a team of developers to develop systems and integrations that provided the CRM with opportunities to utilize capabilities of other platforms to drive customer engagement and self-service, employee accountability and efficiency, and field communications

In my role as President, I:• Led a software consultant and development firm, aiding clients in bridging gaps between business needs and solutions. Serve as the Lead Architect/Project Manager to a team of 12 developers creating SaaS solutions.• Conduct comprehensive scope and requirements analyses, technology research, client review, and software design and development to support clients on various projects that impact customer service, operations, inventory, billing, and accounting.• Designed and implemented business plans and strategies to promote the attainment of goals and exceed sales. Ensure that the company has adequate and suitable resources to complete its activities.• Supervise development team's work and provide feedback and counsel to improve efficiency and effectiveness. Organize and coordinate operations in ways that ensure maximum productivity.• Oversee the daily operations of the company. Identify the company’s weaknesses and conceptualize and implement solutions to ensure smooth operations and steady growth.

In my previous role as Human Resources Manager/IT Specialist, I:• Served as a co-leader to a team that specialized in developing and implementing programs that improved employee motivation. Effectively administered health care plans and payroll.• Successfully upgraded and maintained IT systems at multiple sites and spearheaded the transitions of company systems from on-premise to cloud services.• Served as a member of the management team that specialized in facilitating communication, increasing efficiency within the organization, and implementing policies and procedures to maintain a competitive edge.• Built the company culture by partnering with cross-functional leaders to shape and drive the people agenda and boost employee morale. Orchestrate team pieces of training to contribute to ongoing growth and development. Define, plan and drive cross-team process improvements.

In my previous role as Accounting Specialist, I:• Provided assistance and support to the controller with general ledger, including daily, monthly, and annual reconciliations, and efficiently generated and audited company financial statements.• Carried profitability and productivity analyses to recognize successful and ailing business units and develop implementable processes to correct operational inefficiencies.• Spearheaded the committee in charge of selecting new billing/customer management software and implementing new procedures; reduced billing time by 75% and increased profitability and customer satisfaction.• Led and directed a management board responsible for developing and implementing new operational strategies committed to increasing customer satisfaction.• Established and maintained strong, long-lasting professional relationships with external suppliers, leading to cost and time-efficient acquisition of resources.• Singlehandedly developed and implemented a temporary customer service database, resulting in a 20% increase in customer complaint resolutions.* Other Positions Held: Billing/Accounts Receivable Supervisor, 06/2001-11/2004