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Strategic Senior Customer Success Manager and proactive business partner possessing seven years of related experience, with expertise that includes developing customer relationships that promote retention and loyalty, creating and implementing initiatives to improve operations, and technical knowledge to drive outreach for customer engagement, renewals, and upsell opportunities.SKILLS● Establish success plans to drive utilization and customer satisfaction enabling upsell opportunities.● Configuration of Customer Success software (Gainsight) to develop playbooks, email drip campaigns for engagement and tracking of customer satisfaction to drive retention. ● Partner with product managers to identify areas of concerns, opportunities for improvement, and enhancements to improve user adoption.● Coordinate cross functional teams to enhance customer satisfaction● Develop business review cadence, deck, best practices to facilitate ongoing customer engagement.● Establish customer outreach to ensure educational communication is provided to all customers to improve understanding of solution capabilities● Outline success plans for customers with low satisfaction to improve retention
Lightforce
View- Website:
- lightforceortho.com
- Employees:
- 405
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Human Resources, Assistant To Director Of NursingHealth Center At Standifer Place Nov 2010 - Apr 2012
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Human Resource DirectorNorth American Credit Services Apr 2008 - Apr 2010Selected to create HR functions to support a campus with high turnover and few cohesive management practices among business entities in and; partnered with CEO and president as well as the management team to reorganize company, reduce costs and institute a solid management infrastructure.Recruited all management personnel, developed HR policies and plans, and facilitated the maintenance of insurance coverage of 250 employees.In 2009 was awarded Employee of the Year for 250 employees.Reduced production employee turnover to nearly nonexistent, resulting in marked decrease in recruitment expenditures.Initiated Annual Satisfaction Survey's for all employees granting executive management the feedback necessary to make significant improvements.Created and Implemented employee handbook to empower management moving forward to operate with consistency and efficiently.Successfully initiated and completed open enrollment for employee benefits.Recruiting and Staffing at all levels - executive, accounting, and high turnover positions.Implemented an Employee Referral Incentive Program.Working knowledge of several software programs such as Microsoft Word, Excel, Power Point, Outlook, and Gradience Records. Implemented Leadership training for a team of twenty managers to improve the knowledge and ability of the management team.
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Data AnalystNorth American Credit Services Jan 2006 - Apr 2008Provided President and CEO with internal and external data analysis to effectively lead and train management to help facilitate the corporate goals and objectives.Initiated direct communication with the CEO and president and was responsible for sifting through the monthly data and sorting out the relevant information to enable executive management to quickly make decisions. Entrusted with the company's earnings of over $80,000 a day to deposit for the company. Started and edited the campus newsletter which incorporated daily interaction with all employees and enabled a working knowledge of all internal matters that are occurring in the business.
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Social Worker InternParkridge Valley Hospital Sep 2007 - Apr 2008Mental Hospital for Children and Adults; Provided individual care to a case load of over 20 patients developing interpersonal relationship skills, time management skills, and a self starter attitude. Assessed patient needs to determine the level of care they received and their follow up treatment.Developed resource library for all future interns to utilize in dealing with community resources. Incorporated peers to ensure that the care given to the patients was consistent and most beneficial for all parties involved. Facilitated group classes as well as meeting with patients individually.
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Machine OperatorMckee Food Corporation Jan 2001 - Jan 2005Manufacturer of Little Debbie snack cakes
Shawn Pratt Skills
Shawn Pratt Education Details
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University Of Tennessee AtEducation -
Southern Adventist UniversityReligious Studies
Frequently Asked Questions about Shawn Pratt
What company does Shawn Pratt work for?
Shawn Pratt works for Lightforce
What is Shawn Pratt's role at the current company?
Shawn Pratt's current role is Manager of Customer Success.
What is Shawn Pratt's email address?
Shawn Pratt's email address is sh****@****ail.com
What is Shawn Pratt's direct phone number?
Shawn Pratt's direct phone number is +142395*****
What schools did Shawn Pratt attend?
Shawn Pratt attended University Of Tennessee At, Southern Adventist University.
What are some of Shawn Pratt's interests?
Shawn Pratt has interest in Human Resources.
What skills is Shawn Pratt known for?
Shawn Pratt has skills like Employee Relations, Leadership, Human Resources, Training, Management, Recruiting, Organizational Development, Team Building, Personnel Management, Talent Management, Employee Benefits, Hr Policies.
Who are Shawn Pratt's colleagues?
Shawn Pratt's colleagues are Anastasiia Piatova, Bohdan Dziuba, Seidy A., Mariana Leiva, Matthew Dimarzio, Andrey Vargas, Michael Sojo.
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