Creating, administering, and implementing business development strategies.Identifying, evaluating, and conducting follow-up on leads to closing the deal.Representing the organization in various functions, conferences, showcases, and seminars to create awareness about organization products and generate leads.Developing and nurturing relationships with strategic and industry organizations, partners, suppliers, and financing institutions.Oversee and implement full sales cycles which involves market research, market analysis, pitching to various high-level prospects as well as client retention.Tracking and reporting on various marketing strategies to improve on strategies, adjust ineffective strategies and pivot strategies when required.Establishing metrics and goals for various organization departments.

Ensure all operations are managed accordingly, appropriately in acost-effective wayImprove operational management systems, processes and best practicesPurchase materials, plan inventory and oversee organization efficiencyAssisting the organization’s procedures to remain legally compliantFormulate strategic and operational objectivesExamine financial data and use them to improve profitabilityManage budgets and forecastsPerform quality controls and monitor production KPIsRecruit, train and supervise staff

Projecting expected sales volume and profit for existing and new products/services. Implement sales programs by developing field sales action plans. Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. Establish and adjust selling prices by monitoring costs, competition, and supply and demand. Complete sales operational requirements by scheduling and assigning employees; following up on work results. Maintain sales staff by recruiting, selecting, orienting, and training employees. Maintain sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contribute to team effort by accomplishing related results as needed.

Responsible for the overall management of Alberta's Calgary and Edmonton offices. Working closely with all staff and reporting to the President of Canada. Ensure staff objectives are met, sales targets are achieved, company office operations run appropriately and safety certifications are met.

Determine annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results. Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products. Implement sales programs by developing field sales action plans. Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. Establish and adjust selling prices by monitoring costs, competition, and supply and demand. Complete sales operational requirements by scheduling and assigning employees; following up on work results. Maintain sales staff by recruiting, selecting, orienting, and training employees. Maintain sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contribute to team effort by accomplishing related results as needed.

Lead operations and strategic direction with full responsibility for bottom-line factors, including long-range planning, internal product management, and other IT-related processes. Provide cross-functional management; coordinate accordingly with the Senior Vice President and CFO, one Senior Account (Lead) Manager; and general oversight of 30 employees. Redefine organizational structure and responsible for profit and loss of entire organization; oversee major pricing decisions and perform monthly financial evaluation of company results.Key Achievements:• Interaction with executive level contacts within Fortune 100 companies • Returned company to high profitability through strategic and efficient restructuring.• Meeting company-wide metrics for profitability, MTTR, and customer satisfaction. • Promote TSI products and services to existing and new customer within a very competitive industry. • Identified and corrected performance issues.• Oversaw the daily performance of computer systems.• Maintained records of daily data communication transactions, problems and remedial actions taken.• Trained users in the proper use of hardware or software.• Evaluated and conducted technical and functional research and analysis.• Escalated unresolved issues to appropriate level.• Presented analysis findings both verbally and in written reports.

Building the complete operations of the organization including full business plans, sales and account management plans, technical procedures, project plans, accounting practices and employee development and compensation plans. Establishing and maintaining 3rd part contracts and relationships. Developing and implementing operational growth as well as recruiting and dismissal of technical, sales and admin staff. Participating in formal client presentations at the executive level.

Responsibilities for P&L of the department Canada wide. Direct management responsibilities of senior supervisors and support staff. Project Management at the senior level. Developing and implementing training plans and employee development for the entire department. Analyze and influence the productivity of technicians Developing compensation and incentive plans for employees. Recruiting and Dismissal. Developing strategic growth business plans for the department. Participating in client facing meetings at the executive level with Senior Sales staff. Establishing service contract pricing. Budgeting for the department. Interaction with executive level contacts at the CIO and VP level within fortune 100 and 500 companies. Meeting departmental metrics for profitability, MTTR, customer satisfaction, and training.

Oversee the performance of the Calgary service department on a day-to-day basis.Regular review of performance measures. Identify any possible additional activity which may be taken forward to become part of the services. Assist with Creating” Service Alliance Partners” throughout Canada. Consider as necessary, any changes to improve the structure or management of the services delivered. Develop and jointly review plans for the service for the future (at periodic intervals) Manage Service Note updates and recognize revenue opportunities. Work closely with the Service Coordinator and Service Order Manager to ensure department efficiencies are met. Coordinate training schedule for new technicians. Responsible for the over all performance of the all on site technicians in Calgary area. Performance Planning with staff members a minimum of once per quarter management to create a highly functioning team. Sharing expertise with support staff in other geographical locations. Managing the relationships with outsourced contractors and vendor

The complete build of the Print Solutions Team for EnCana.Voice technician concerns and help remove barriers to their productivity. Direct the technical learning and training of the technicians. Follow the training guidelines set out to develop the technical skills of staff to ensure individual success. Look for training opportunities to place the techs into. Follow the profitability of the technicians. Handle customer escalations seen from the technical team. Look for new ways to do business, profit streams, etc. Business bottlenecks, technician issues and Supervisor concerns. Upcoming business requirements. Develop a team management environment. Manage all internal print environment audits and projects. Maintain profitability and exceptional level of service. Set the expectation and service level for the technicians to follow Coordinate the repair and support services being offered. Departmental/business unit moves Coordinating, monitoring and tracking print hardware assets. Technical skills required to configure, repair and train users on EnCana print hardware. Monitoring action of EnCana hardware requests. Hardware set-up, configuration and training as required for new equipment De-commissioning of lease return or donation of equipment as required. Completion of related asset paperwork, tracking, and reporting Escalation and resolution of hardware and software related issues in the EnCana environment