Shawn Quintana

Shawn Quintana Email and Phone Number

Customer Success Manager @ Cerby
Denver, CO, US
Shawn Quintana's Location
Denver, Colorado, United States, United States
About Shawn Quintana

Experienced customer success and sales professional with a demonstrated history of working in the technology and managed services industry. Skilled in Customer Success, Sales, Customer Relationship Management, Coaching & Peer Mentoring, and Business Intelligence. Strong sales background with a Bachelor of Arts focused in Strategic Communications with a minor in Business Management from The University of New Mexico.

Shawn Quintana's Current Company Details
Cerby

Cerby

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Customer Success Manager
Denver, CO, US
Shawn Quintana Work Experience Details
  • Cerby
    Customer Success Manager
    Cerby
    Denver, Co, Us
  • Red Canary
    Manager, Customer Success (Enterprise)
    Red Canary Feb 2023 - Oct 2024
  • Red Canary
    Regional Manager, Customer Success (West)
    Red Canary Feb 2023 - Jan 2024
    Denver, Colorado, United States
  • Red Canary
    Manager, Customer Success (Enterprise)
    Red Canary Feb 2020 - Feb 2023
    Denver, Colorado
  • Red Canary
    Customer Success Manager
    Red Canary Sep 2018 - Feb 2020
    Greater Denver Area
    Red Canary was founded to make security better. We defend hundreds of organizations around the world, with customers ranging from global Fortune 100s to 100-endpoint organizations. Our cloud-based service levels the playing field for businesses of all sizes by empowering every defender to win against rapidly evolving adversaries.
  • Servicesource
    Senior Manager, Global Customer Success - Bluejeans Network
    Servicesource Apr 2017 - Sep 2018
    Denver, Co
    • Enable team to overachieve targets through expert coaching, providing guidance on how to execute.• Own client relationship management and work to align team goals to exceed client expectations.• Mentor peers on effective prioritization, coaching and account strategy.• Analyze and utilize data to make informed decisions and problem solve.• Provide the support, information and strategy to enable team to identify and respond positively to changing business needs.
  • Servicesource
    Manager, Customer Success - Intralinks & Avaya
    Servicesource Jun 2015 - Apr 2017
    Denver, Co
    • Utilize metrics and coaching to drive sales team to overachieve KPI targets• Accurately forecast quarterly bookings and revenue to senior management • Conduct monthly and quarterly business reviews with client stakeholders• Continuously innovate renewal and sales strategy for client engagements
  • Servicesource
    Senior Customer Success Manager - Intralinks
    Servicesource Jun 2012 - May 2015
    Denver, Co
    • Acted as end customer’s main point of contact for post-sale relationship • Drove client adoption of product and in turn increased base contract values • Ensured on time renewal closures and consistently achieved target renewal rate of 95%. • Managed cross-sell/upsell sales cycles from start to closure. • Conducted bi-annual account reviews with Director, VP and CxO client contacts• Worked with key internal parties to delegate account related action items • Acted as mentor to less tenured team members
  • University Of Denver -- Athletics & Recreation (Denver Pioneers)
    Marketing & In-Event Promotions Assistant
    University Of Denver -- Athletics & Recreation (Denver Pioneers) Aug 2012 - May 2013
    Denver, Co
    • Fulfilled sponsorships according to contract agreements (CBS Sports)• Created marketing and advertising collateral pieces• Lead promotions team on game days to ensure sponsorship execution• Acted as liason on game days between the general public and DU Athletics
  • University Of New Mexico -- Athletics Department (New Mexico Lobos)
    Marketing & Communications Assistant
    University Of New Mexico -- Athletics Department (New Mexico Lobos) Jun 2011 - Jun 2012
    Albuquerque, New Mexico Area
    • Execute sponsored promotions at athletic events.• Assist Lobo Sports Properties (Learfield Sports) with client relationship management.• Manage multimedia entertainment for events (music, sound bites, etc.).• Draft and proof event public address scripts.
  • New Mexico Daily Lobo
    Advertising Sales Manager
    New Mexico Daily Lobo Nov 2009 - Jun 2012
    Albuquerque, New Mexico
    • Managed individual book of business with revenue over $100K • Motivated advertising sales team to exceed weekly sales goals - Over $500K Team Revenue• Cold call, follow up and generate leads/marketing lists for sales team• Coordinated with clients to align print & online advertising execution to their goals • Proof advertisement for daily publication
  • Unm Howl Raisers
    President, Coo
    Unm Howl Raisers Aug 2009 - Jun 2012
    Albuquerque, New Mexico Area
    • Plan, propose and execute strategic marketing plans on behalf of the New Mexico Lobos.• Coordinate with sponsors to smoothly execute paid promotions.• Act as liaison between the student fan base and the New Mexico Lobos.• Manage social media accounts.

Shawn Quintana Education Details

Frequently Asked Questions about Shawn Quintana

What company does Shawn Quintana work for?

Shawn Quintana works for Cerby

What is Shawn Quintana's role at the current company?

Shawn Quintana's current role is Customer Success Manager.

What schools did Shawn Quintana attend?

Shawn Quintana attended The University Of New Mexico.

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