Experienced customer success and sales professional with a demonstrated history of working in the technology and managed services industry. Skilled in Customer Success, Sales, Customer Relationship Management, Coaching & Peer Mentoring, and Business Intelligence. Strong sales background with a Bachelor of Arts focused in Strategic Communications with a minor in Business Management from The University of New Mexico.
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Customer Success ManagerCerbyDenver, Co, Us -
Manager, Customer Success (Enterprise)Red Canary Feb 2023 - Oct 2024 -
Regional Manager, Customer Success (West)Red Canary Feb 2023 - Jan 2024Denver, Colorado, United States -
Manager, Customer Success (Enterprise)Red Canary Feb 2020 - Feb 2023Denver, Colorado -
Customer Success ManagerRed Canary Sep 2018 - Feb 2020Greater Denver AreaRed Canary was founded to make security better. We defend hundreds of organizations around the world, with customers ranging from global Fortune 100s to 100-endpoint organizations. Our cloud-based service levels the playing field for businesses of all sizes by empowering every defender to win against rapidly evolving adversaries. -
Senior Manager, Global Customer Success - Bluejeans NetworkServicesource Apr 2017 - Sep 2018Denver, Co• Enable team to overachieve targets through expert coaching, providing guidance on how to execute.• Own client relationship management and work to align team goals to exceed client expectations.• Mentor peers on effective prioritization, coaching and account strategy.• Analyze and utilize data to make informed decisions and problem solve.• Provide the support, information and strategy to enable team to identify and respond positively to changing business needs.
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Manager, Customer Success - Intralinks & AvayaServicesource Jun 2015 - Apr 2017Denver, Co• Utilize metrics and coaching to drive sales team to overachieve KPI targets• Accurately forecast quarterly bookings and revenue to senior management • Conduct monthly and quarterly business reviews with client stakeholders• Continuously innovate renewal and sales strategy for client engagements
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Senior Customer Success Manager - IntralinksServicesource Jun 2012 - May 2015Denver, Co• Acted as end customer’s main point of contact for post-sale relationship • Drove client adoption of product and in turn increased base contract values • Ensured on time renewal closures and consistently achieved target renewal rate of 95%. • Managed cross-sell/upsell sales cycles from start to closure. • Conducted bi-annual account reviews with Director, VP and CxO client contacts• Worked with key internal parties to delegate account related action items • Acted as mentor to less tenured team members
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Marketing & In-Event Promotions AssistantUniversity Of Denver -- Athletics & Recreation (Denver Pioneers) Aug 2012 - May 2013Denver, Co• Fulfilled sponsorships according to contract agreements (CBS Sports)• Created marketing and advertising collateral pieces• Lead promotions team on game days to ensure sponsorship execution• Acted as liason on game days between the general public and DU Athletics -
Marketing & Communications AssistantUniversity Of New Mexico -- Athletics Department (New Mexico Lobos) Jun 2011 - Jun 2012Albuquerque, New Mexico Area• Execute sponsored promotions at athletic events.• Assist Lobo Sports Properties (Learfield Sports) with client relationship management.• Manage multimedia entertainment for events (music, sound bites, etc.).• Draft and proof event public address scripts. -
Advertising Sales ManagerNew Mexico Daily Lobo Nov 2009 - Jun 2012Albuquerque, New Mexico• Managed individual book of business with revenue over $100K • Motivated advertising sales team to exceed weekly sales goals - Over $500K Team Revenue• Cold call, follow up and generate leads/marketing lists for sales team• Coordinated with clients to align print & online advertising execution to their goals • Proof advertisement for daily publication
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President, CooUnm Howl Raisers Aug 2009 - Jun 2012Albuquerque, New Mexico Area• Plan, propose and execute strategic marketing plans on behalf of the New Mexico Lobos.• Coordinate with sponsors to smoothly execute paid promotions.• Act as liaison between the student fan base and the New Mexico Lobos.• Manage social media accounts.
Shawn Quintana Education Details
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Strategic Communications With A Minor In Business Management
Frequently Asked Questions about Shawn Quintana
What company does Shawn Quintana work for?
Shawn Quintana works for Cerby
What is Shawn Quintana's role at the current company?
Shawn Quintana's current role is Customer Success Manager.
What schools did Shawn Quintana attend?
Shawn Quintana attended The University Of New Mexico.
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Shawn Quintana
Child Support Enforcement Officer At Navajo Nation Department Of Child Support EnforcementWindow Rock, Az -
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Shawn Quintana
United States
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