I am a customer service focused leader with a comprehensive background in insurance and finance, I'm an expert in program/project management and process engineering who has led multiple work efforts which launched new programs and improved existing business processes in support of strategic objectives that translated to positive customer and employee experiences.I lead large complex projects which consistently reduce costs, increase revenue, eliminate waste, and reduce cycle time. I collaborate with and lead teams by leveraging exemplary communication skills, strong multi-tasking skills, developmental skills, and an innate ability to connect organizational to personal goals.Specialties: Retail Banking, Consumer Lending, Insurance, Process Engineering, Program Management, Project Management, Business Development, Process Improvement, Customer Service, Business Management, Organizational Development,