• Prepare estimates for collision repair, lot damage, transport damage, etc. as necessary• Evaluate work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service • Review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement• Ensure high standards and adherence to all people practices, processes and policies driving improvement in all people metrics• Maintain and develop body shop staff and their professional/technical knowledge by recruiting, selecting, orienting, and training employees, and by providing educational opportunities. Counsel and discipline employees as necessary. • Use the performance and development framework to set clear and stretching expectations for site management. Regularly discuss progress against all aspects of an individual’s performance including values, development, coaching, recognizing success and addressing shortfalls.• Assign repair work to technicians for maximum efficiency• Control repair order flow and monitor open repair orders and work in process• Approach repair planning with a sense of urgency and detail to avoid waste and rework later in the process• Work with insurance adjusters, clients and contractors to maintain relationships• Ensure information in the internal management system is accurate at all times to reflect vehicle & consumer status• Perform final quality inspection prior to delivery of the vehicle to customer• Oversee maintenance and protection of shop equipment• Work with AGM, Detail Shop Supervisor and staff to provide quality product to customers• Supervise the completion of work order forms to ensure accurate vehicle records. • Approve and forward bills and invoices to accounting department for timely billing

● Strives to meet goals and objectives for each department within the business.● Recruitment of staff, scheduling and training of personnel when necessary.● Administers warranty claims, reviews warranty policy adjustments, and clarifies warranty guidelines.● Responsible for billing and the management of records for all business transactions.● Coordinates training opportunities and monthly sales/service team meetings.● Ensures high-quality service repairs and conducts periodic spot checks for thoroughness.● Communicates warranty sales, coverage and complete information to customers.● Responsible for complete customer satisfaction and ensuring timely resolution regarding customer concerns.● Establish and maintain good working relationships with both customers and vendors to encourage repeat and referral business.● Extensive knowledge of all automobile makes, models and features.● Obtain and manage high volume accounts.● Knowledge of products for many variations of service repairs.● Shops for pricing of several vendors on all the equipment necessary for repairs and/or for sale.● Develops, manages and adjusts sales/service plans accordingly.● Prepares and analyzes various operational records to determine profitability.● Manage marketing and advertising material.● Hires experienced staff based upon on-the-job experience, certifications and vocational schooling● Maintains a safe working environment. Meets compliance and OSHA standards as required.● Efficient in Mitchell 1 TeamWorks SE, Star Service and AllData Repair Pro platforms.● Skilled in Microsoft Office products such as Word, Excel, Outlook.

• Worked as assistant to a licensed veterinarian and assisted Vet at the lab during surgeries. • Took laboratory tests, blood, prepared tissue samples for testing, performed urinalysis and blood counts. • Advised pet owners on safety and health practices to ensure no disease is transmitted from pets to humans. • Gave medications orally and topically to animals with injuries, diseases and contaminations. • Documented pain and stress level tests of animals used for research and development, as well as medical records to keep track of the animals history. • Provided medical treatments to animals with monitored supervision from the licensed veterinarian. • Trained new interns and junior technicians in the equipment management and operations.