Shawn Rivers Email & Phone Number

Kent, Washington, United States

• Provided second-tier technical support for desktops, laptops, printers, and other peripherals, ensuring timely resolution of incidents and service requests.• Troubleshot and resolved hardware and software issues, including operating system installations, application errors, and network connectivity problems.• Installed, configured, and maintained desktop operating systems and software applications.• Conducted system upgrades and patches to ensure security and optimal performance.• Assisted in the administration of Active Directory, user accounts, and group policies.• Collaborated with other IT teams to escalate and resolve complex technical issues.• Documented solutions, procedures, and troubleshooting steps for knowledge sharing and future reference.

Seattle, Washington, United States

Deployments of new computer hardware or moves, and existing computer operating system upgradesPhysical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or re-deploymentProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardwareRemote and basic desk-side technical support including remote control of end-users’ devicesTroubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and all business productivity applications