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Hello, my name is Shawn Sharp and I am the Fixed Operations Director for Momentum BMW/MINI, a Sonic Automotive Dealership. I have been in the automotive industry since 1987. One of my biggest achievements I have accomplished was while I was at Momentum BMW MINI I made #3 in Fixed Operations in the nation Ward's Dealer Business Magazine of the top 150 ranked dealers.Managed and oversaw 35 stores in Texas, Colorado and Las Vegas.
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Fixed Operations DirectorMomentum BmwNeedville, Tx, Us -
Fixed Operations DirectorMomentum Bmw Jan 2017 - Present$27,000,000 a year gross Fixed Operations departmentEstablished operational and work plans and delegated assignments to subordinate managers.Top 25% quartile for Net Promoter Score 80.2%Supervised a team of 208 total employees- 24 advisors, 80 technicians, 46 parts personnel, and collision employees.Established project control procedures forecasts and cash flow projections.Managed Mutli line car dealer Service, Parts, and Collision Departments.Drafted action plans and led meetings with department executives to review project status and proposed changes for new construction points.Collaborated with cross-functional teams to draft project schedules and plans.Monitored team progress and enforced deadlines.Served as the single point of contact for project scheduling and changes.Audited work plans and offered recommendations for improvements.Partnered with Sales, Finance, Parts, and Service Departments to implement best practices. -
Divisional Fixed Operations Director Tx, Co, NvSonic Automotive Sep 2015 - Jan 2017Charlotte, North Carolina, Us35 Stores in my market, Annual Budgets, CSI, Training (Sonic, safety, manufacturer), Mentoring, Safety and loss prevention, Manufacturer relations, Measuring and analyzing efficiency and productivity, Associate Satisfaction, Collision Certifications. -
Fixed Operations DirectorMomentum Bmw / Mini Aug 2008 - Aug 2015Preparing an annual operating budget, goals and objectives for each department and monitoring the departments’ performance. Directing the hiring and training of managers for the service, parts and body departments.Working with department managers to improve profitability and efficiency. Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business. Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines. Creating dealership service and pricing policies for approval by the general manager.Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.One of my biggest achievements I have accomplished here at Momentum BMW MINI has been being Ranked #4 in Fixed Operations of the top 150 dealerships is Ward's Dealer Business Magazine.
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Service DirectorGillman Automotive Group May 2005 - Jul 2008Houston, Texas, UsEvaluate key metrics to gauge quality of customer service, developed client-retention programs and resolved customer issues. Also implemented training sessions for personnel and formulate a company's customer service procedures. Maintain CSI above National Average, Maintain and improve Department profit averages, Manage key expenses, Manage Warranty dollars below Regional rankings. Continually grow the business. Created an AHM Quick Lube stand alone department. -
Parts Manager / Asst Parts ManagerGillman Automotive Group Feb 2000 - May 2005Houston, Texas, UsForecast goals and objectives for the department and strive to meet them. Strive for harmony and teamwork with all other departments. Work with the Service Manager to ensure a timely turnaround of parts needed for internal jobs. Prepare and administer an annual operating Prepare and administer an annual operating budget for the parts department. Attend managers' meetings. Understand, keep abreast of, and comply with federal, state, and local regulations that may affect parts sales. Hire, train, motivate, counsel, and monitor the performance of all parts department staff. Direct and schedule the activities of all parts department employees. Provide technical assistance to parts department employees. Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation. Monitor parts department employees' payroll records. Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction. Handle customer complaints immediately and according to the dealership's guidelines. Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business. Monitor and adjust inventory to minimize obsolescence.
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Parts ManagerGillman Automotive Group May 1994 - Jan 2000Houston, Texas, UsAutomotive Parts Manager properly staffs the department, which includes hiring, training, motivating and monitoring the performance of all parts department staff.Automotive Parts Managers maintain an orderly workplace.Automotive Parts Managers create and oversee an annual operating budget for the parts department.Automotive Parts Managers work with the service department, collision repair and wholesale account representatives to ensure inventory is available when needed.Automotive Parts Managers establish competitive pricing specifications in various categories while generating sufficient profits and maintaining high customer satisfaction.Determining appropriate inventory levels while ensuring periodic parts turnover.Adjusting stock to curtail accumulation of unused or old parts.Confirming that parts are appropriately coded so the dealership can claim a complete refund for unused factory stock.Reviewing sales figures, costs and stock monthly to ensure budget benchmarks are met.
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Parts ManagerGillman Automotive Group May 1994 - Jan 2000Houston, Texas, Us
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Body Shop PartsCourtesy Chevrolet Jul 1990 - Apr 1994
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Wholesale PartsRussell & Smith Honda Feb 1987 - Jun 1990Houston, Texas, Us
Shawn Sharp Skills
Shawn Sharp Education Details
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Sonic Automotive General Manager Leadership AcademyLeadership Academy
Frequently Asked Questions about Shawn Sharp
What company does Shawn Sharp work for?
Shawn Sharp works for Momentum Bmw
What is Shawn Sharp's role at the current company?
Shawn Sharp's current role is Fixed Operations Director.
What is Shawn Sharp's email address?
Shawn Sharp's email address is sh****@****ive.com
What is Shawn Sharp's direct phone number?
Shawn Sharp's direct phone number is +171342*****
What schools did Shawn Sharp attend?
Shawn Sharp attended Sonic Automotive General Manager Leadership Academy.
What are some of Shawn Sharp's interests?
Shawn Sharp has interest in Family, Boating, Kids, Fast Cars, Riding Dirtbikes, Hunting, Wakeboarding.
What skills is Shawn Sharp known for?
Shawn Sharp has skills like Customer Satisfaction, Automotive, Automobile, Vehicles, Customer Retention, Team Building, Automotive Aftermarket, Profit, Inventory Management, Warranty, Parts, Sales Process.
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