Shawn Smith Email & Phone Number

Kitchener, On, Ca

Toronto, Ontario, Canada

Kitchener, Ontario, Canada

Kitchener, Ontario, Canada

Mississauga, Ontario, Canada

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

* Proactively advised and counselled prospective students in person and via telephone, providing personalized guidance through the enrolment and admission process. Achieved a 15% increase in enrolment rates through strategic engagement techniques.* Maintained strong relationships with prospective students, ensuring a seamless transition from initial contact to enrolment. Recognized for exemplary relationship-building skills, resulting in a 20% increase in applications.* Championed a cutting-edge customer service approach, consistently exceeding expectations and delivering exceptional experiences to students. Received accolades from students and colleagues alike for outstanding service delivery.* Collaborated closely with the Regional Marketing Team to develop and implement innovative marketing strategies, boosting campaign effectiveness by 15%.

Chennai, India

• Providing the highest level of customer service to patients across the United States of America. • Managing a team of 38 customer service representatives, conducting training through powerpoint presentations on a weekly basis complete with assessments. • Running reports showing productivity and process improvements for the Sr. Manager of Operations. Billing medical claims to US insurance carriers like Cigna, Blue Cross Blue Shield, Aetna, Medicare, Medicaid, United Healthcare and various workers comp insurance carriers. • Monitoring quality and taking feedback from patient / customers. Managing patient accounts and resolving supervisor escalated issues. • Direct contact with Anesthesiologists, reports generated and sent showing recurrence of issues and resolution. • Managing employee requests and recruitment of new hires. Conducting internal audit to verify compliance with company policies. • Certified Best Project Employee 3 years in a row. • Promoted as Project Head for customer service and supervised a team of 38 talented employees.• Received various appreciations from clients in the United States for process improvements, management and customer relation strategies.• Received the ‘Voice of ABC’ award for the year 2012. This contest was held for 150 employees for the process Anesthesia Business Consultants.• Certified Clinical Account Technician (CCAT) – on Hospital Accounting, Registration, Collections and Administration with a score of 93.33/100.