I'm responsible for leading, managing and supporting various Data Science technical projects throughout their full life cycle with the Summit Data Platform for Veteran Affairs.

Responsible for supporting cultural transformation across a major government enterprise through designing and delivering training and workshops and providing hands-on coaching to support federal staff in adopting a strong data-centric mindset. This includes designing and delivering live training courses and workshops, developing supplemental guidance artifacts, and providing side-by-side coaching for program personnel and leadership.Responsibilities:Lead the coordination, development, and delivery of data science training materials for a wide range of stakeholdersCoach the CMS workforce toward the ability to conduct statistical analysis to achieve results, including how to analyze large amounts of information to find patterns and solutions, present results in a clear manner, and collaborate with business and IT teamsDevelop topic-focused workshops to support a culture of data-driven decision-makingDesign and deliver training courses in topics such as agile mindset and technical agilitySupport community of practice events for current, past, and potential data science learnersProactively identify organizational gaps and impediments, and develop recommendations and resources to support transformationProvide hands on coaching and consulting in programs to work with agile programs to identify gaps in agile practices, and facilitate improvementImplement metrics and indicators for measuring the impact of cultural change and to facilitate data driven decision making for prioritizing coaching and transformation efforts

Own and operate shop for motorcycle restorations, repairs and one off builds.

Working with 3 product lines to improve their application of Agile. This includes improving trust, decision making, and visibility to the work of the team. Part of this process is to clarify expectations, establish the voice of the customer, and create daily metrics the team can utilize to gauge the speed and quality of their work. ● Coach 7 Agile teams● Work with various levels of management and product to ensure everyone is working together.● Engage in process improvements to streamline and improve DEVOPS software development metrics. ● Utilize data metrics to track success & failures of software solutions. ● Drive DEVOPS & Engineering Culture practices within the Product Team. ● Define strategic and tactical plan within our program and utilizing cloud, CI/CD, and TDD where applicable.

Oversee 3 DEVOPS teams within our Agriculture business unit. I have been driving our current changes within our product segment that includes the following practices; DEVOPS, Engineering Culture, Domain Driven Design, and Data Management. I work closely with our vendors to improve our throughput. We are new to DEVOPS and are currently rolling out these procedures and baselining our performance.. ● Lead 3 product teams consisting of 14 Software Engineers, and 2 Data Engineers. ● Work directly with customers to ensure to efficiently solve the problem at hand. ● Engage in process improvements to streamline and improve DEVOPS software development metrics. ● Utilize data metrics to track success & failures of software solutions. ● Drive DEVOPS & Engineering Culture practices within my Product Team. ● Recruit, develop and retain highly qualified IT professionals. ● Improve processes to decrease Change Failure Rate by 20%. ● Define strategic and tactical plan within our program and utilizing cloud, CI/CD, and TDD where applicable.

Oversee a Product team within our Life Insurance product segment. I have been driving our current changes within our product segment that includes the following practices; DEVOPS, Engineering Culture, Domain Driven Design, and Data Management. I work closely with our India I.T. teams to improve our throughput. Utilizing the State of DEVOPS metrics, we have improved our software development from Medium to being a High performing team. ● Lead product team consisting of 7 Software Engineers, 2 Data Engineers, and an Architect. ● Work directly with customers to ensure to efficiently solve the problem at hand. ● Engage in process improvements to streamline and improve DEVOPS software development metrics. ● Utilize data metrics to track success & failures of software solutions. ● Drive DEVOPS & Engineering Culture practices within my Product Team. ● Recruit, develop and retain highly qualified IT professionals.● Improve processes to decrease average story duration from 16 weeks to 4 days while reducing quality issues. ● Define strategic and tactical plan within our program and utilizing cloud, CI/CD, and testing pyramid where applicable.

Oversee 2 Development teams within our Life Insurance product segment. I have been driving our current changes within our product segment that includes the following practices; DEVOPS, Engineering Culture, Domain Driven Design, and Data Management. I work closely with our India I.T. teams to improve our throughput. Utilizing the State of DEVOPS metrics, we have improved our software development from Medium to being a High performing team. ● Lead product team consisting of 7 Software Engineers, 2 Data Engineers, and an Architect. ● Work directly with customers to ensure to efficiently solve the problem at hand. ● Engage in process improvements to streamline and improve DEVOPS software development metrics. ● Utilize data metrics to track success & failures of software solutions. ● Drive DEVOPS & Engineering Culture practices within my Product Team. ● Recruit, develop and retain highly qualified IT professionals.● Improve processes to decrease average story duration from 16 weeks to 4 days while reducing quality issues. ● Define strategic and tactical plan within our program and utilizing cloud, CI/CD, and testing pyramid where applicable.

Oversee IT issues to ensure satisfaction for clients engaged in government operations and Medicare/Medicaid services. Oversee client support in logging into portals, and engage in data center moves, help desk, project management and migration to new platforms, driving $40MM in revenue by assisting clients in technological improvements to new/efficient systems.● Lead a team of three supervisors, 120 technicians and two trainers.● Work directly with customers to ensure satisfactory service levels are maintained.● Engage in process improvements to streamline and increase call center operations.● Constantly evaluate business processes to ensure alignment with business objectives.● Implement Lean Management Systems and new processes to allow quick visual metrics, dashboard and KPIs, and continually collaborate with customers to establish SLAs.● Recruit, develop and retain highly qualified IT professionals.● Lead innovation to better serve the customer community, and drove an average ticket from 21 days to 6 in resolution.● Define business requirements for all new requests.

Led the building out of the entire dashboard for the organization, maintaining and developing new processes, and incorporating change to standard procedures/automation to improve efficiency.● Led a team of 10 analysts and technicians, building the team from five upon promotion into the role, and built tools around BI for optimal flow into the rest of the company. ● Incorporated BI into the intermodal department to identify the number of days that containers sat on the docks before getting delivered/picked up, restructuring pick-up schedules to reduce downtime on deliveries, or identifying additional revenue opportunities by offering the empty containers to customers needing to store or ship.● Worked directly with department leads to identify reporting needs and deliver value-added solutions.● Worked directly with IT department heads to follow industry standard for data warehousing.● Constantly evaluated business processes to ensure alignment with business objectives.Shawn D. Smith, page 2● Recruited, developed and retained highly qualified IT professionals.● Managed requests for new dashboards, reports and data warehouse needs.● Defined business requirements for all new requests.● Managed remote employees and off-shore contractors.

Managed six direct reports and 13 indirect reports, including helpdesk, equipment purchasing and server infrastructure teams. Owned the entire server infrastructure environment and backups in two data center locations. ● Established practices and methods of quality management, change control and process improvements.● Coordinated technical resources for project management and incident resolution. ● Monitored customer satisfaction and addressed any identified issues.● Maintained a positive work environment to facilitate the success of the organization.● Recruited, developed and retained highly qualified IT professionals.

Stood up on site helpdesk in 2 months. Managed a helpdesk staff of 11 for 24/7 coverage, and developed, implemented and enforced ITIL procedures.● Maintained a qualified helpdesk through innovative hiring and training procedures.● Analyzed performance through established daily/monthly/quarterly metrics.● Developed a customer care philosophy to create a positive image of the helpdesk.● Recruited, developed and retained qualified IT professionals.

The Management Development Program is designed to provide an intense rotational program, involving core functional areas at Swift over a 12 month period, giving program graduates the opportunity to gain competency in our business. The primary program focus is operations supplemented with exposure to additional corporate support functions to provide a uniquely well-rounded perspective relative to Swifts goals, objectives, and best-practice procedures.

Auto Collision Repair, Restoration, Mechanical Repair, Car Audio Installation

Responsible for onboarding and retention of transportation carriers. Provide analysis to match carriers to freight. Maintain established profit margins. Ensure customer service level agreements are met. Complete all rate negotiations with carriers and shippers. Develop customer relationships.

Responsible for dispatching, route planning, and customer interaction. Responsible for high level communication and planning with Target on-site staff members. Provide analysis of asset utilization and staff to maintain efficiency, and overall operational profitability. Responsible for employee development and retention. Complete monthly review with Target on key performance indicators.