Shawn Tatum Email and Phone Number

Documented patient information obtained from interviews. Precisely evaluated and verified benefits andeligibility. Responded to correspondence from insurance companies. Confidently and adeptly handled claim denialsand/or appeals. Verified patients' eligibility and claims status with insurance agencies. Defused volatile customersituations calmly and courteously. Accurately documented, researched and resolved customer serviceissues. Mastery of customer service management systems and databases. Acted professionally and patiently whenaddressing negative customer feedback. Improved call center functionality and service capacity by resolvingcustomer complaints efficiently and quickly.

Conducted routine and scheduled maintenance services such as oil changes, lubrications andtune-ups. Communicated effectively with customers on future problems and repairs that might need to beaddressed. Reviewed work orders and discussed them with supervisors. Safely used all hand and power tools,including the T-stripper, T-cuĴer, torque and wrench. Completed routine maintenance to prevent futurebreakdowns. Inflated tires on a test machine and adjusted controls to simulate road conditions. Interfaced withmanagement and colleagues in a professional manner. Upheld top-quality workmanship and excellent customerservice. Cleaned and removed grease on engines and engine compartments using specific chemicals. Managedand maintained the necessary level of supplies in the shop. Maintained vehicle records by recording and filing allservice and repairs. Managed the front counter, including answering the phone and opening and closing theshop.

Responsible for making sure that item pick-up is made promptly with contents intact. Building pallets and storagecontainers. Disassembled cellphone tower racks and shipped safely back for storage. Took corrective action in thecase of accidents and delays to minimize extra expenses. Managed shipment schedules to maximize productivityand cut costs.

Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customerproduct complaints empathetically and professionally. Defused volatile customer situations calmly andcourteously. Accurately documented, researched and resolved customer service issues. Mastery of customerservice management systems and databases. Managed customer calls effectively and efficiently in a complex,fast-paced and challenging call center environment. Referred unresolved customer grievances to designateddepartments for further investigation. Resolved service, pricing and technical problems for customers by askingclear and specific questions. Managed high call volume with tact and professionalism. Acted professionally andpatiently when addressing negative customer feedback. Improved call center functionality and service capacityby resolving customer complaints efficiently and quickly.

Determined the most cost-effective procedures and routes for shipments. Translated business needs and prioritiesinto actionable logistics strategies. Gathered, logged and monitored all shipping data. Minimized damage andrepair costs through careful management and preventative maintenance. Took corrective action in the case ofaccidents and delays to minimize extra expenses. Reviewed and analyzed data from companies in non-competingindustries to amass strategic insight. Presented carrier-performance metrics and monthly costs reports toexecutive team. Communicated with dispatchers, warehouses and customers regarding outgoingorders. Prioritized order security, accuracy and on-time pickup and delivery. Updated the database with changesin carrier status. Prepared documents for shipment claims submissions. Updated the database with changes incarrier status. Received all imported goods and checked product condition and count. Cultivated a positiverapport with fellow employees to boost company morale and promote employee retention. Oversaw return andexchange processes from customer to supplier. Wrote reports and gave oral presentations to keep employeesup-to-date on company goals and achievements.