-Serves as the principal liaison between the employees , clients, and EPIQ Enterprise Operations Manager-Supervises and delegates to team of six members to ensure productivity goals are met and team provides excellent client service-Continuously looks for opportunities to increase the efficiency of operation-Assists EOM with tracking productivity and collects all information necessary to provide leadership and the client with monthly (MMR) reports-Recruits and interviews potential candidates for available positions at current site-Hires, trains, supervises, evaluates, and develops all personnel assigned to client site-Demonstrates proficiency in explaining all products, services, turnaround times, deliverables, and guarantees to our clients-Seeks opportunities to increase services and makes recommendations to the key client contact

• Promoted to Project Manager to manage strategic government and commercial accounts.• Created standard operating procedures (SOP) for government and commercial clients.• Created audit procedures to review the SOP for strategic government and commercial clients and reported to senior management.• Performed varies audits of SOP for strategic government and commercial clients in Virginia, Washington DC, Maryland, and Minneapolis, MN.

● Oversee large production of client’s Government Course Training Materials● Liaising with clients and reporting on progress to staff; Managing 3-4 team members ● Management and coordination of all office/print supplies for each project phase● Monitoring and updating Monthly billable spreadsheets for client billing purpose• Monthly reporting of all billable printing requests to reconcile print requests• Develop and grow a top-notch team (3 members) by providing leadership and guidance creating a unified environment; Created Standard Operating Procedures for entire department.

* Oversee team that provides daily support to 12 team members from Intake, Mail, Reproduction and Work Flow Coordinator* Monitor team performance by coaching and guiding them to excel in all tasks requested*Coordinate correspondence with clients daily to ensure satisfaction of all requests* Maintain and service reproduction fleet on client floors*Manage fortune 50 law firm "Latham & Watkins" client services*Conduct performance reviews for team and work with Manager for setting up quarterly employee goals

Direct and coordinate day-to-day operations including document reproduction, shipping & receiving, mail distribution, courier/messenger services and conference setups.•Supervise department staff and oversee the day-to-day operations and conditions of the department •Point of contact for department/facility issues and resolutions•Create and process purchase orders/invoices•Manage, maintain companywide office supplies and inventory (par levels)•Coordinate conference room setups •Prepare monthly management status reports•Participate in the department hiring and training process and make recommendations regarding staffing needs and address day-to-day performance issues•Consult with reproduction job requesters to clarify job specifications and deadlines, and prioritize job requests•Serve as the primary contact for inquiries regarding the status of reproduction job requests. Consult with Reproduction Operators to resolve specific concerns or issues with reproduction jobs•Provide direction for department meetings, and participate in project and team meetings•Oversee and maintain maintenance of LMI vehicle•Maintain proficiency with emerging technologies and business practices related to mail distribution, shipping & receiving, and document reproduction•Perform document reproduction, mail distribution, shipping & receiving and courier/messenger activities as necessary to meet established Office Services schedules during periods of absence or heavy workloadInterim Secret Clearance

Ensures client’s location is properly staffed in each department: Copy Center, Mailroom, and Fulfillment. Communicate job expectations and functional requirements, by training, cross-training, counseling, directing, evaluating employees to increase their output and quality.Complete end of the month reports and other paperwork to client for billing purposes.Maintain and manage employee’s weekly schedules for payroll.Establish and maintain relationships with client and suppliers.Responsible for client’s entire projects from cradle to grave.

Supervision of 4 printing/production specialists and 2 drivers.Oversight of various outsourced courier services.Manage distribution of workload, daily pickups, and deliveries.Coordinate with internal business units to ensure the timely completion of work products for customers.Daily interaction with customers via phone, e-mail, and other written correspondence.Process from 100 to 200 jobs per week.Gather and compile daily machine meter readings.Generate and review customer invoices.Submit production reports to Corporate Office.Perform maintenance review of printing and reproduction machines and coordinate repairs as necessary.Determine that sufficient supplies are available to facilitate timely delivery of work products.Expert skill in OCE TDS, OCE 9800, HP large format color plotters, and Xerox Color and Black & White copiers.Average monthly sales volume of $50,000.Recipient of Award of Excellence.

Provided management and oversight of the reproduction departments at multiple client sites.Estimated scope of projects to ensure that projects were properly resourced to ensure delivery on time and within estimated budgets.Responsible for all project details from initial needs assessment to final delivery.Highly successful in maintaining customer satisfaction in a high volume production environment under high stress conditions.Maintained and submitted required production and productivity reports and routinely updated clients on project status.Performed maintenance review of printing and reproduction machines and coordinated repairs as required.Determined that sufficient supplies were available to facilitate timely delivery of work products.