Responsible for overseeing and optimizing all aspects of transit operations within the Edmonton North Division. This role involves managing day-to-day activities, ensuring the safety and well-being of passengers and staff, and implementing effective strategies to enhance overall transit efficiency. Collaborate with various departments, particularly Human Resources and Safety, to create a seamless and well-coordinated transit system. Additionally, this role includes oversight of 2 large garage operations, 500 buses, and 700+ employees ensuring the proper maintenance and functionality of the transit fleet.Operational Leadership:Oversee the daily operations of transit services, including planning, scheduling, dispatching, and garage activities.Implement efficient transit strategies to enhance service reliability, punctuality, and overall customer satisfaction.Safety and Compliance:Develop, implement, and manage comprehensive safety programs and protocols to ensure the well-being of passengers, staff, and the community.Conduct regular safety audits, risk assessments, and incident investigations, implementing corrective actions as needed.Human Resources Management:Lead HR functions related to transit operations, including recruitment, onboarding, training, performance management, and employee relations.Collaborate with HR to ensure the development of a skilled and motivated workforce.Garage Oversight:Supervise garage operations, ensuring the proper maintenance, repair, and cleanliness of the transit fleet.Coordinate with maintenance staff to schedule routine inspections, repairs, and preventative maintenance activities.Implement strategies to minimize downtime and maximize the longevity of transit vehicles.Budget Management:Assist in the development and management of the transit operations budget, with a specific focus on garage and maintenance expenses.Identify cost-saving opportunities while maintaining high-quality service delivery.

Provide strategic, leadership and consulting support to the Deputy City Manager of City Operations and Deputy City Manager of Communications. Designed organizational structure, co-creating talent strategies and development plans. Delivered on initiatives that impact organizational effectiveness and performance, leveraging HRIS data analytics. Coached people leaders to build and support high-performing, diverse and inclusive teams through management training programs and workshops.

Assessed Emergency Preparedness and Response functions for local Edmonton business. Advised on the potential impacts to local offices in Calgary, Hinton, Fort McMurray and the head office in Edmonton. Led the system integration process of all the physical and virtual components for all sites. Completed full implementation in April of 2016. In May 2016, the Fort McMurray office closed due to the forest fire. The Disaster Recovery Plan was implemented and Fort McMurray staff were able to relocate and work from the Edmonton office while maintaining service to all crucial oil and gas facilities in Fort McMurray. Consulted as an implementation specialist on a new system which tacked the union dues, job board applications, status, placement and training materials. Successfully transitioned from manual in person process, to online leveraging various educational tools and touchpoints.

Operational HR manager providing guidance, direction and support to the Human Resource Business partners and analysts on all human resource matters. Ensured labour relations and company policies were administered consistently and effectively across the operation.Developed and administered immigration, relocation and international employment policies, processes and programs (including temporary and expatriate assignments)Developed and reported key performance indicators for HR. Used information and analysis to support organizational decision making related to people practices.Revamped the hiring process and became an early user in leveragaing the Linkedin recruiter modulesDesigned in house recognition and rewards platform leveraging Sharepoint.

Human Resource Director for the entire Canadian division comprosising 20 multiple facilities across Western Canada.Partnered with the VP Human Reources in Arizona, in the development of Canadian compensation and benefits plans / programs with regard to their impact on staff. Established and implemented regional HR department goals, objectives, policies and priorities.Travelled regularly to all facilities and offices. Provided feedback to management for pro-active intervention and resolution of people-related concerns.Led performance management and succession planning processes, providing tools and best practices; identified talent gaps for critical/key contributor positions and proposed solutions.Developed and established programs to enhance employee retention, utilizing methods such as employee surveys, employee focus groups, and root cause analysis.

Supervised a multi function team of union hourly bank administrators, pension assistants and benefits advisors that supported 12000 members. Led the migration from an inhouse built platform to customized administration software system. Developed and executed reports to ensure data integrity and accuracy of data.Participated in the strategic development and planning for both Health and Wellness/ Pension Benefits short and long term plans. Prepared and presented Quarterly Review packages to the Board and Fund Managers. (Defined benefit pension plan valuation at $700 million. Medical, dental, life, and disability $80 million)Establishing and maintaining effective working relationships with Alberta Pension Regulators and other regulatory offices.

Overhauled the compensation process transitioning from a blended 200 individual grade compensation system to a broadband compensation system consisting of 4 Career Tracks and 5 ladders. Provided strategic leadership, consultation, advice and services in the design and administration of compensation programs and projects.Worked with several compensation companies such as Mercer, Wynford and HAYS analyzing market trends and information regarding base salaries and other total rewards initiative

Collections Manager Collections and Recovery manager (8 direct and 150 indirect reports) achieving top ranking in collective effectiveness through strategic and tactical direction within a call center environment. Clients included Wal Mart, JCP and Dillards.Oversaw client portfolios operations in India and Philippines.Established the Canadian repossession structure and process for GE Power Sports.Client Service ManagerDeveloped and directed the portfolio management ensuring customer satisfaction, improved call efficiency, low abandonment, increased revenue through promotional programs and improved employee product knowledge and training. Implemented processes and systems that generated higher productivity and revenues.Deliver bottom-line business results by retaining customers and generating incremental value by cross-selling additional products and executing other product intensity strategies

Responsible for sustaining overall branch operational effectiveness and efficiency by setting and meeting objectives related to customer service, sales goals and adherence to bank security