Shawn Wilkinson Email & Phone Number

United States

Tampa, Florida, United States

Contacted employee through Insight Global• Collaborated with developers to reduce software defects by 50%• Wrote detailed and accurate test cases to increase test coverage by 60%• Developed and maintained automated test scripts that reduced manual test execution time by 30%• Enhanced software reliability by 20% by identifying bugs and working with developers to resolve• Created tests verifying role-based access to software features

Provo, Utah, United States

In this role, I provided technical support and troubleshooting services to end-users through ticketing system related to hardware and software issues.One of my key tasks wass to maintain technical documentation and service catalog on software installation, hardware configuration, and problem troubleshooting. Lastly, I maintained equipment, i.e., computers, Mac, PC, and printers.Key Accomplishments • Collaborated with cross-functional teams to identify and resolve hardware and software issues• Configured and maintained network security settings to reduce risk of cyber-attacks by 25%• Monitored system performance and proactively identified and addressed potential issues reducing downtime by 30%• Upgraded servers to increase performance by 50%• Maintained user access to multiple systems, ensuring adherence to the least privilege principle• Ensured PCI Compliance through audits and regular updates• Implemented a password policy, ensuring the creation of more complex passwords by users

Master Of Science - Ms, Cybersecurity

Bachelor Of Science - Bs, Network Administration And Security, Gpa 3.5

Key Modules: Computer Architecture, Data Communication, Information Security, Networks, System Administration, Systems Design.

Associate Of Arts - Aa, Computer Programming And Analysis, Gpa 3.8 - Magna Cum Laude

Learned fundamentals of computer programming and analysis including Python and C++. Learned the fundamentals of math, science, writing.