Shawn Wingo Email & Phone Number

Tulsa, Oklahoma Area

• Orchestrated vendor bidding process, ensuring most cost effective project completion and maximizing company’s net revenue• Initiated tasks within WorkMarket to vendors across all 50 states allowing for project completion within 24 hours, increasing customer satisfaction and retention• Built and maintained customer relationships by communicating client requests and parameters to technicians performing work on-site• Targeted quality service and ongoing communication across markets by generating working relationships with service providers nationwide• Served as centralized point of contact for initiating, communicating, scheduling, and facilitating equipment installations and service, ensuring ease and efficiency of project completion across the country• Ensured union work requirements were met within applicable markets, maximizing company net revenue by avoiding associated fines and penalties • Authorized additional expenses and coordinated unforeseen services required for successful equipment installation, limiting additional service calls and unnecessary fees• Validated vendor reimbursement requests and identified potential discrepancies, minimizing negative impact to the company’s bottom line• Initiated system for tracking deliveries of parts and equipment across all markets, expediting project completion and increasing customer satisfaction• Received exceptional performance evaluations, highlighting successful management of project standards and excellent recordkeeping to drive timely completion of projectsBroadband Provisioner (2016 to 2019)• Managed 80-100 broadband service orders and purchases simultaneously, completing orders in a timely and accurate manner• Tracked status of service orders from creation to completion, ensuring client satisfaction and encouraging customer loyalty• Solicited and utilized customer-provided feedback regarding service needs, budget, and term lengths and worked with Internet Service Providers to negotiate any necess

Claremore, Ok

• Monitored $100K+ worth of inventory and arranged transfer and shipping to final destination, ensuring the availability of necessary inventory for timely production of pumps• Coordinated interdepartmentally to meet delivery requirements with an on time percentage of 97.2%• Expedited orders as needed to minimize or eliminate down time and overtime for clients, encouraging customer satisfaction and loyalty• Maintained reports for tracking weekly budget of raw materials, semi-finished and finished goods to avoid interruption to pump production• Created weekly and monthly production reports in conjunction with extended product costs to inform leadership of changes to costs and recommend pricing updates to minimize impact to company’s profit margins• Communicated with customers regarding pump shipping, providing documentation of successful pump performance• Provided weekly reporting on orders, receipts, and past due pumps, allowing for successful prioritization of pump production• Worked with leadership to identify opportunities for increased production by tracking output and researching quality assurance issues• Evaluated and designed daily schedule allowing for most efficient pump production according to daily output requirements

Tulsa, Oklahoma Area

• Headed interdepartmental communication and assignment of engineering work request tasks to produce seamless project completion across multiple departments• Managed reporting for network engineering workloads and scheduling, ensuring client satisfaction and timely project completion• Worked with varying levels of leadership to research and resolve obstacles hindering engineering work completion by targeted date• Implemented changes to workload schedules according to priorities outlined by company leadership to ensure customer satisfaction and continued client loyalty• Served as first point of contact for necessary expedition and priority management for clients

Tulsa, Oklahoma Area

Ordered of all data T1s through AT&T or applicable CLEC for all Indian casinos that VGT had machines in. Organized all orders into Access database which included pertinent information such as circuit information, customer information, along with internal status so orders could be monitored daily.

Tulsa, Oklahoma Area

Received and completed all circuit orders in region, which included designing of DS-1s (Voice, Data, Point to Point, Resale, and Frame Relay). Created local service request and access service request (LSRs / ASRs) for local loops, porting of numbers, and acted as primary contact for customer; coordinated with vendors and internal personnel.

Bachelor’S Degree, Finance, General, 3.0

Associate’S Degree, Psychology, 3.5