• Spearhead process improvement engagements with management regarding continuous constructive work-related activities that would further enhance or improve workflow production and results• Maintain credible alliance with Customers, FedEx Express and US Customs & Border Protection maintains and controls the flow of work to and from other departments• Assigns work activities based on team members' skill levels and ensures team members complete necessary specific work-related activities and assignments on time• Provides direction and guidance to team members by answering questions on any specific work-related issue(s) or problem(s)• Coach, motivate and lead the team to ensure people growth and enhance productivity• Resolves routine and complex issues relating to the teams' day-to-day activities and provides guidance and training on new activities• Maintains uniform business practices and procedures to ensure compliance with customsand other government agency laws and regulations and according to FedEx express expectations.• Analyzes documentation to determine harmonized tariff number, shipment qualifications per standards for special tariff treatment, NAFTA standards and ensures all government agency regulations are followed• Accesses the internet, FedEx systems for customer databases, spreadsheets & manifest scrolling• Compiles data and completes daily, weekly and monthly reports to ensure quality measurement goals are achieved• Works with manager in anticipating and/or identifying any existing problems with an individual team member's productivity/ performance and also with the team as a whole with regard to workflow and productivity output• Maintain Dispute Tracking System (DTS), Customer Relations Manager (CRM), Knowledge and handling of CF28, CF29 and 6084 Bills• Researches, writes claims and protests to Customs & Border Protection• Contact customers to resolve classifications questions or to obtain government documentation required for entry

• Regulated all advertising, marketing, and promotional events of the company; Responsibilities extended into areas finance, accounting, customer service, and data entry.• Relied upon to compile and process all account payables and administer timely payment of company expenses in the form of deposits, withdrawals, utility payments, invoices, reports and check verification.• Designed promotional events, fundraising activities, and advertising initiatives; authorized all spending decisions and reported on event progress and budget management.