Shawna Chou Email & Phone Number

* Project Development - "Customer Success Project"From inception to implementation, formulated standardized, modular, and scalable service processes to deliver consistent services to over 1000 91APP partner clients. Introduced key consultancy services based on clients' operational stages.* Project Development - "Store Operations and Feature Utilization Assessment Form"Independently developed project architecture and workflow, defining standards for brand website operation analysis, feature utilization scoring logic, and fully visualized and toolified the assessment form. Provided the form with analysis services to over 120 clients, significantly reducing colleagues' operational time by over 60%.* Client ManagementActed as a consultant for brand website operations, serving over 300 clients. Analyzed clients' operational status and provided e-commerce operation recommendations, including membership management, data analysis, event planning, traffic strategies, and layout design.

台灣 新北市

Managed our own e-commerce platform, overseeing online marketing campaigns for global brands (Havaianas, SUPERGA) as their general agent in Taiwan, as well as in-house brands (Twinsocks, Angelia & Pets, HamacaSole, BINKIKI). Responsibilities included website optimization, social media marketing, CRM, and inventory management.Established a systematic e-commerce operation process, utilizing multiple digital channels to execute marketing campaigns and drive cross-platform collaborations.Through data analysis and optimization, achieved a 50% year-on-year increase in e-commerce revenue for the Havaianas brand during key annual events.Handled communication with the design department for marketing materials, landing page strategies, and ad copywriting, achieving an average ROAS of 4~10.

台灣 台北市

Participated in 12 TV series productions, including the critically acclaimed "16個夏天", winner of the annual Golden Bell Award for Best TV Series, and the popular weekend drama "酸甜之味".Responsible for editing main episodes, recaps, and trailers, serving as lead editor for "女兵日記：女力報到" (Episodes 1-139), and as assistant editor for "翻牆的記憶" and "女兵日記".Achieved a record-breaking viewership rating of 3.06 for "女兵日記：女力報到", marking the highest in TVBS history.Joined the editing team during the inception of the TVBS Drama Center, establishing standardized workflows to enhance operational efficiency.

Taipei City, Taiwan