Created, coordinated and oversaw activities and programming in addition to hiringvendors and acquiring supplies within a strict allotted budget.• Handled reservations, event scheduling and guest challengesin RESCOMM callcenter, maintaining cross-functional cooperation with all departments.• Upheld safety in all facilities with training in CPR, water rescue, and first aid.• Launched new operationalstandards in response to the COVID-19 pandemic,enabling KFAS to be the… Show more Created, coordinated and oversaw activities and programming in addition to hiringvendors and acquiring supplies within a strict allotted budget.• Handled reservations, event scheduling and guest challengesin RESCOMM callcenter, maintaining cross-functional cooperation with all departments.• Upheld safety in all facilities with training in CPR, water rescue, and first aid.• Launched new operationalstandards in response to the COVID-19 pandemic,enabling KFAS to be the first and only childcare program to remain open in florida. Show less

• Performed the role of world-famous Disney Characters (meet and greets, parades,events), Adjustingguest interactions accordingly to respect cultural values.• Introduced the standards of The Walt Disney Company to the Chinese market.

Instructed English language courses using a curriculum of Reading and Writingfor children ages 3-12.• Emphasized English in STEM subjects(Art, Engineering, Math, Technology, etc.).• Directed students ages 5-12 on basics of computer coding, using apps to facilitate.• Encouraged creativity, collaborations and innovation in group settings.

• Managed and motivated team of <75 Counselors, creating complex schedulesunder strict labor agreements.• Responsible for the training and development of new hires on operationguidelines,providing on the job training for all tiers of counselor positions.• Maintained effective levels of inventory of all supplies, while remaining 10-20%under average weekly budget.• Provided quality solutions to a variety of guest challenges.