Shawna Silva Email and Phone Number

Work as a team member assisting both management, and sales to achieve goals. Develop digital media advertising packages & programs. Manage, coordinate, and schedule both technical & marketing side of the online deals program. Maintain an active client list with regular contact on current specials, prior sales data, and current sales goals, all while working with customers to create custom marketing campaigns. All while maintaining a positive client, community relations, & communication regarding accounting and other issues as needed. • Internally work as in-house web support for updates & maintenance of the Herald and News website, social media: Facebook, and other web items as needed. • Communicate and work with sale team on flow and process of digital products, design, and print and web media. • Develop effective custom sales and marketing campaigns for business and community clients with written proposals and presentations.• Communicate and coordinate the ad process between staff and customers to ensure step by step accurate and time-sensitive marketing campaigns. Including proofing, ordering, and accounting.• Assist clients with creating compelling and visually effective ad designs. • Follow trends and continue education on marketing trends to offer fresh and creative ideas. • Use education & training to evaluate the advertising & marketing campaigns for optimization by analyzing data feedback & interpreting the results. Then identify trends and suggesting changes for improving results to ensure success.• Lead Event Coordinator to coordinate event programs with community partners that promotes the Herald and News in positive community involvement.• Working as lead, coordinating with management and staff for rollout of the tablet subscriptions. • Attend community functions and other occasions as a positive visible representative of the Herald and News.

Designed ads and other materials for online and print. De-archived and updated ads as well as custom created ads and speculative ads for future sales. Also worked on sales tools materials and other internal projects. Communicated internally with sales staff and production, as well as external communication with customers to ensure accuracy of ads.

Success Mentor who assisted in peer tutoring and worked in the marketing department assisting with updating the news article section of KCC's live website. Also designed posters, invitations and other promotional items, as well as assisted marketing director with mailing lists.

Customer Liaison & Receptionist for commercial print company. Print order intake and order entry, ensuring accurate order detailed information. Coordinated print job to ensure print orders were is accurate with proofing, communication, and emails with customer and production workflow. Maintained current customer list and sales data. Occasional design work and type setting. Also managing the promotional marketing program with advertising, sales and purchasing. Handled customers payments, filing, answering multiple phone lines and message relay.

Patient Registration and admitting coordination for all admit types using multiple computer systems and P.R. skills while working in a fast pace environment. E.R. registration to ensure accurate information while also assisting E.R. triage with patient check in, and waiting room satisfaction for patients and families.Registered for multiple clinics and worked in all aspects of admitting while upholding professional appearance and values in public setting.

Took incoming calls from members covered under United Health Care coverage. Handled claims processing, adjustments and reviews, insuring proper processing of claims and insuring correct routing if adjustments needed.Quoted benefits and coverage for member for medical services.

Worked with Sales and Distribution of merchandise and rentals. Took accurate records of reservations in rentals. Opened or closed every day. Cashiering and daily money accounting with multiple currencies, while working with international and military community including DOD and NATO personnel.

Served as a Child & Youth (CY) Program Assistant in School Age Care (SAC) program. Specialized in after school program with children 5 to 12 years of age, assisted in care and supervision of school age children through programming events, preparing and serving snacks, organizing engaging activities, assisting with homework, as well as in cleaning and sanitations of center, ordering of supplies and menu planning, assisted in scheduling staff and receiving payment.