Senior Client Services Officer
Apple Valley, Ca
While employed with Alaska USA FCU, I started as a full-time teller and was promoted to Wire Transfer Specialist. After becoming a Wire Transfer Specialist II, I had the opportunity to advance to a Client Services Officer Position. I was promoted multiple times and left the firm as a Senior Client Services officer. My duties required out of the box thinking and problem solving. Additionally, my responsibilities included: establishing and maintaining positive and responsive working relationships with clients, vendors and associates. I was responsible for the ongoing development and implementation of over 50 policies and procedures. I was held accountable for training and supervising other Client Services Officers, including creating monthly schedules. I managed daily activities for nine Institutional Trust Clients and 31 Direct Custody clients, including but not limited to; entering and settling trade tickets, trade issue resolution, creating and uploading daily settlement reports, creating and distributing corporate action notices. I was also required to communicate effectively to the Operations staff to properly execute trades through the FED and the Depository Trust Company.