As a Customer Success Manager I serve as the primary point of contact between clients and the company, conducting business partnership reviews, drafting service agreements, and ensuring the company exceeds our client’s service expectations.Working along side internal staff; in Account Logistics Coordination, Production, and Finance I can ensure that client expectations are met and exceeded.

Managed top ARR accounts, focusing on service growth, ARR increase, and customer retention, primarily engaging with CEOs and COOs of law firms and Chief Operations Officers.Acted as a trusted advisor and primary liaison between clients (B2B) and the company, fostering deep understanding of client business and marketing objectives to align services and internal teams for success.Conducted daily teleconferences, presenting performance metrics related to client marketing goals and web rankings.Developed and executed tailored marketing plans, encompassing organic SEO services such as blog and social media content generation, website optimization, and targeted advertising through platforms like Google PPC, Local Service Ads, and Facebook Ads. Additionally, served as an escalation point for clients to swiftly address professional service needs and escalate issues to relevant departments.

Bringing online ordering technology to the restaurant industry. Disrupting services from Doordash, GrubHub, Postmates, Uber, & other services that gouge restaurants.Daily responsibilities include outbound prospecting, consulting, and solution delivery. Nurturing channel partners from Fiserv, Bank of America, and Wells Fargo related to Point of Sale Integrations.Sales Team Technical Knowledge Lead. I built and maintain an internal website using Google Sites that provide tools & resources for the sales team. Trained the team how to prospect for potential restaurants, work a territory, and research efficiently using Google Maps & Google services.

Account Manager & Retention specialist to 950+ Installed Base Accounts Bi-monthly communication to commercial & Enterprise accounts, Monthly to quarterly communication to medium to small business accounts. Account Manager to companies such as Roblox, Lockheed Martin, and Barclays Bank. Channel partner manager for Infrascale Disaster Recovery & WSM International Data Migration. Installed Base sales, Prospecting, & Outbound Sales. A solutions consultant I was responsible for increasing spend and bringing in new logos. Cross selling and pitching the company's Dedicated Servers, Managed Services, SaaS Partners, AWS, & Azure cloud services.Hit or exceeded varying quotas in Installed Base MRR Growth, Client Retention, and New Business Spend.

Reported to CEO with the goals to update the company's image, product line, and boost revenue.Lead a website redesign using a local firm, updated the product offering of VPS plans to be competitive, and engaged the client base with phone calls & recurring email communications. Developed a Channel Partner & Referral Program. I discovered a vendor and was successful in providing a hosted managed solution for the Starlight Theatre & Kauffman Center for the Performing Arts. Retained & Increased Installed Base spend by refreshing outdated services & cross selling.New look, growth, and product line attracted buyers & the CEO successfully sold the company.

Developed strong client relationships, group management, and innovative marketing strategies.Marketing and sales of small to large-scale Linux and Windows Dedicated Server and cloud based solutions. Services rang from a single server deployment to Multi-Server High Availability Server Clusters.Responsibilities included. Management of Account Verification, new client acquisition, installed base sales, account management, and solution engineer & advisory. Developed the companies Gorilla Marketing platform by spreading the word, offers, and prospecting for new business through social media outlets and strategic partnerships. Management of a 6-star support group including a Systems Administrator, Network Administrator, and front-line customer service expertsTracked and forecast sales revenue from; marketing campaigns, inbound calls, outbound calls, inbound live chat, and existing customer requests, for the company President + CEOResearch and Development of new and existing services offered.Trained new and existing employees on Company Administration Panel, Collaboration Techniques , Chat Software, Phone System, Server Hardware/Software and new/existing Products.

Top salesperson with highest earnings in the majority of the months during employment.Achieved monthly sales challenges set by upper management.Developed & launched the companies successful marketing push by developing strategies in; public forums, local and worldwide directories, and SEO.