Shawna Calhoun, Mba, Pmp, Csm, Cspo Email & Phone Number

Albuquerque, Nm, Us

Presbyterian Health Plan (PHP): Consumer Experience (CX) Team• Providing a broad range of program and project planning, management and analytical services to support large, complex, multi-disciplinary, PHP projects.• Responsible for the implementation and completion of assigned projects according to scope, schedule and cost requirements, as well as team resource management.• Communications management, including documents management, tracking logs, issues/risks escalations, dependencies and adjustments to scope, schedule and cost for assigned work tracks.• Providing standardized methodologies, applications, interfacing, infrastructure and process re-design expertise that leads to successful implementation of moderate and large, multi-million dollar projects.• Engaging in cross-departmental collaboration to effect optimal communication and minimize error and conflict.• Utilizing knowledge of emerging technologies, expertise in Project Management tools, resource allocation, as well as thorough documentation to mitigate risks and ensure team/stakeholder alignment and accountability.• Leveraging knowledge of analytics to help leadership make informed, timely, data-driven decisions to achieve organizational strategic goals.

Providing subject matter expertise in best practice program/project management and health plan/revenue cycle solutions. Helping healthcare organizations identify, prioritize, and home in on key areas for improvements with targeted guidance on proven tools and techniques/methodology/governance for data-driven strategic decision making and achieving increased efficiencies and profitability, better quality and risk management, as well as improved sustainability and scalability.

Los Angeles, Ca, Us

ITHS Solutions Delivery: Programs: Care Catalyst, CalAIM• Executed L.A. Care’s #1 Strategic Initiative – the Care Catalyst Program – Health Services platform that supports the delivery of member-centric services and care tailored to the needs of varied populations and improves the general wellness and health outcomes of 2.4+ million L.A. Care members.• Successfully delivered and closed out the CalAIM (Non-Syntranet) Program ahead of schedule and under budget. Solutions delivered included Enhanced Care Management (ECM) and Community Supports (CS) capabilities, improved member experience, and quality, timely, automated regulatory reporting.• Managed vendor oversight and partnership to assist in designing future state solution system capabilities/features and workflows for Population Health Management (PHM), Care Management (CM), Utilization Management (UM) models and applicable business processes.• Collaboratively prepared executive summary presentment materials for Senior Leadership venues – clearly communicating needs, solutions, financials, benefits, internal/external constraints and mitigations, implementation schedules, issues escalations, and data-driven options/recommendations for timely decisions.• Direct cutover planning and transition execution to upgraded cloud-based Clinical Care Management System to optimize workflow management, data integration, analytics, and reporting for all PHM, CM, and UM functionality.• Successfully reduced redundant development hours for Foundational Optimization block forms by more than 10%, eliminating unnecessary rework, so the team can focus on other high priority requirements work.• Led and facilitated cross-functional process improvements for strategic governance approach for data-driven and timely decisions, critical JIRA issue tickets management, including prioritization and reporting process with internal Business stakeholders, as well as data reconciliation and reporting with our vendor partners.

Los Angeles, Ca, Us

IT Delivery Team ePMO: Providing consultation services.• Responsible for managing a portfolio of programs and projects, and maximizing ROI and value delivery. • Managing programs and projects with oversight responsibilities for the work product of the project management teams, ensuring overall performance quality and adherence to scope, schedules, resources and portfolio budgets. • Accountable for leading to successful achievement of complex program objectives, managing change and resolving issues that span project teams and departments. Ensuring high quality, consistent, and standardized documentation of programs and projects across the assigned portfolio, leveraging best practices to ensure required artifacts are submitted accurately, timely, and to a sufficient level of detail needed to define program deliverables (what, why, how, when, how much).

Oakland, California, Us

Senior Program Manager in the National Revenue Cycle PMO. Managing and overseeing large, complex, and strategic cross-functional and cross-regional projects / programs for integrated, End-to-End solutions across Revenue Cycle, Patient Financial Services, and Health Plan products and services.

Irvine, California, Us

Teaching evening and online courses for project management and business analysis disciplines.

Thousand Oaks, Ca, Us

2010 - 2011: Project Manager in Medical Information, Strategic Planning & Operations.2009 - 2010: Project Manager in Global Regulatory Affairs & Safety.

Reston, Va, Us

Senior Project Manager for a large technology initiative for Allergan's R&D department.

Mba, Project Management

Interdependent Leadership, Leadership

Adaptive Strategic Execution Program (Asep), Built In Collaboration With Korn Ferry Institute, Design Thinking For Results And Adaptive Leadership Masterclass

Certificate Of Completion, Executing Complex Programs

Bachelors, It, Computer Systems