- spearheaded a national workflow software project, enabling the flow of thousands of financial transactions per month. This project delivered immediate cost efficiencies to the organization- Fast tracked the execution of a finance software upgrade within an aggressive timeframe of 3 months. The fully-tested and prepared software was delivered on time and on budget- Collaborated with stakeholders to prepare an TO-BE business process designed to handle the subcontractor lifecycle. A… Show more - spearheaded a national workflow software project, enabling the flow of thousands of financial transactions per month. This project delivered immediate cost efficiencies to the organization- Fast tracked the execution of a finance software upgrade within an aggressive timeframe of 3 months. The fully-tested and prepared software was delivered on time and on budget- Collaborated with stakeholders to prepare an TO-BE business process designed to handle the subcontractor lifecycle. A key outcome of this project yielded a need for software to support the process. A subproject to define software business requirements and coordinate the introduction of the software delivered the desired oversight to contract progression- Established a framework and business processes for a new project management office- Provide leadership and expertise on smaller-scale projects Show less

- Oversee work order dispatching to ensure work orders are handled as per client expectations and are resolved within set time frames- Manage client work order escalations and concerns- Interpret and designate methods to collect and refine client compliance measurement data- Evolve and refine internal data reporting requirements and outputs- Oversee period reporting and associated analytics- Direct IT-related decisions related to hardware/software purchases, handling of… Show more - Oversee work order dispatching to ensure work orders are handled as per client expectations and are resolved within set time frames- Manage client work order escalations and concerns- Interpret and designate methods to collect and refine client compliance measurement data- Evolve and refine internal data reporting requirements and outputs- Oversee period reporting and associated analytics- Direct IT-related decisions related to hardware/software purchases, handling of IT-related employee onboarding and offboarding- Liaise with software vendors, ISP's, and managed service provider Show less

- Guided the creation and documentation of core corporate and team workflows using Six Sigma approaches. Engaged process owners to set measurement strategies aimed at observing variance for potential process enhancements- Participate and lead change management activities in conjunction with corporate introduction of workflow technologies using Nintex and Sharepoint- Effectively established the Quality Control department. Established processes and procedures, supporting quality… Show more - Guided the creation and documentation of core corporate and team workflows using Six Sigma approaches. Engaged process owners to set measurement strategies aimed at observing variance for potential process enhancements- Participate and lead change management activities in conjunction with corporate introduction of workflow technologies using Nintex and Sharepoint- Effectively established the Quality Control department. Established processes and procedures, supporting quality documentation, electronic inspections. Improved corporate value for Quality in the organization - Mentored and coached field staff to improve quality at project execution and to improve the overall customer experience- Perform pre-occupancy inspection walk through's with clients Show less

- conduct quality control evaluations on multi-family suites to evaluate sub-trade performance and deficiencies- report deficiency trends- perform pre-occupancy walk through's with clients

- Project feasibility studies and risk assessments - Prepare project budget and high level schedules for upcoming residential projects- develop and maintain relationships with new and potential clients, trades and suppliers- resolve issues related to warranty for new homes, coordinating trades and clients- vendor management for execution of design work- book keeping and office management- Continuous improvement through active process refinements and streamlining

- Researched technologies and their market penetration to determine applicability to the IT environment. Generated technology roadmaps to assess impacts and risks to both business and IT- Initiated and negotiated work orders for resource engagement, including development of RFP's for external resources - Developed the technology architecture for a departmental eLearning implementation and future organizational-wide eLearning design. Led a team of architects from various IT groups to… Show more - Researched technologies and their market penetration to determine applicability to the IT environment. Generated technology roadmaps to assess impacts and risks to both business and IT- Initiated and negotiated work orders for resource engagement, including development of RFP's for external resources - Developed the technology architecture for a departmental eLearning implementation and future organizational-wide eLearning design. Led a team of architects from various IT groups to develop the strategic plan for this technology, including cost analysis and supporting IT business case- Managed the project to evaluate and introduce Blackberry smartphones to senior staff within the organization Show less

- Prepared and executed project work plans for small-scale implementations; such as desktop package deployments and computer upgrade programs- Managed the successful streaming media service introduction and IT component of an Annual General Meeting of Shareholders - Implemented new file services and data structure for senior management

- Maintained senior managers home and work computer systems, including consultations and hardware procurement - Tier II support, comprised of troubleshooting software and hardware issues, installation of hardware and software on desktop computers and laptops

Criminal Justice department