Shawna Duval Email & Phone Number

Canada

Canada

Edmonton, Ab, Canada

- spearheaded a national workflow software project, enabling the flow of thousands of financial transactions per month. This project delivered immediate cost efficiencies to the organization- Fast tracked the execution of a finance software upgrade within an aggressive timeframe of 3 months. The fully-tested and prepared software was delivered on time and on budget- Collaborated with stakeholders to prepare an TO-BE business process designed to handle the subcontractor lifecycle. A… Show more - spearheaded a national workflow software project, enabling the flow of thousands of financial transactions per month. This project delivered immediate cost efficiencies to the organization- Fast tracked the execution of a finance software upgrade within an aggressive timeframe of 3 months. The fully-tested and prepared software was delivered on time and on budget- Collaborated with stakeholders to prepare an TO-BE business process designed to handle the subcontractor lifecycle. A key outcome of this project yielded a need for software to support the process. A subproject to define software business requirements and coordinate the introduction of the software delivered the desired oversight to contract progression- Established a framework and business processes for a new project management office- Provide leadership and expertise on smaller-scale projects Show less

- Oversee work order dispatching to ensure work orders are handled as per client expectations and are resolved within set time frames- Manage client work order escalations and concerns- Interpret and designate methods to collect and refine client compliance measurement data- Evolve and refine internal data reporting requirements and outputs- Oversee period reporting and associated analytics- Direct IT-related decisions related to hardware/software purchases, handling of… Show more - Oversee work order dispatching to ensure work orders are handled as per client expectations and are resolved within set time frames- Manage client work order escalations and concerns- Interpret and designate methods to collect and refine client compliance measurement data- Evolve and refine internal data reporting requirements and outputs- Oversee period reporting and associated analytics- Direct IT-related decisions related to hardware/software purchases, handling of IT-related employee onboarding and offboarding- Liaise with software vendors, ISP's, and managed service provider Show less

Edmonton, Canada Area

- Guided the creation and documentation of core corporate and team workflows using Six Sigma approaches. Engaged process owners to set measurement strategies aimed at observing variance for potential process enhancements- Participate and lead change management activities in conjunction with corporate introduction of workflow technologies using Nintex and Sharepoint- Effectively established the Quality Control department. Established processes and procedures, supporting quality… Show more - Guided the creation and documentation of core corporate and team workflows using Six Sigma approaches. Engaged process owners to set measurement strategies aimed at observing variance for potential process enhancements- Participate and lead change management activities in conjunction with corporate introduction of workflow technologies using Nintex and Sharepoint- Effectively established the Quality Control department. Established processes and procedures, supporting quality documentation, electronic inspections. Improved corporate value for Quality in the organization - Mentored and coached field staff to improve quality at project execution and to improve the overall customer experience- Perform pre-occupancy inspection walk through's with clients Show less

- conduct quality control evaluations on multi-family suites to evaluate sub-trade performance and deficiencies- report deficiency trends- perform pre-occupancy walk through's with clients

- Project feasibility studies and risk assessments - Prepare project budget and high level schedules for upcoming residential projects- develop and maintain relationships with new and potential clients, trades and suppliers- resolve issues related to warranty for new homes, coordinating trades and clients- vendor management for execution of design work- book keeping and office management- Continuous improvement through active process refinements and streamlining

Edmonton, Alberta, Canada

- Researched technologies and their market penetration to determine applicability to the IT environment. Generated technology roadmaps to assess impacts and risks to both business and IT- Initiated and negotiated work orders for resource engagement, including development of RFP's for external resources - Developed the technology architecture for a departmental eLearning implementation and future organizational-wide eLearning design. Led a team of architects from various IT groups to… Show more - Researched technologies and their market penetration to determine applicability to the IT environment. Generated technology roadmaps to assess impacts and risks to both business and IT- Initiated and negotiated work orders for resource engagement, including development of RFP's for external resources - Developed the technology architecture for a departmental eLearning implementation and future organizational-wide eLearning design. Led a team of architects from various IT groups to develop the strategic plan for this technology, including cost analysis and supporting IT business case- Managed the project to evaluate and introduce Blackberry smartphones to senior staff within the organization Show less

Edmonton, Alberta, Canada

- Prepared and executed project work plans for small-scale implementations; such as desktop package deployments and computer upgrade programs- Managed the successful streaming media service introduction and IT component of an Annual General Meeting of Shareholders - Implemented new file services and data structure for senior management

- Maintained senior managers home and work computer systems, including consultations and hardware procurement - Tier II support, comprised of troubleshooting software and hardware issues, installation of hardware and software on desktop computers and laptops

Edmonton, Alberta, Canada

Criminal Justice department

Associates Certificate In Business Analysis

Associates Certificate In Project Management

Computer Systems Technology Diploma, Information Technology