Shawnae Stollenwerk Email & Phone Number

Arizona, United States

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Greater Phoenix Area

Responsible for overseeing all franchisee operations for 8 Locations in the Greater Phoenix Area.

Greater Los Angeles Area

Responsible for overseeing all franchisee operations for Los Angeles, Ventura and Santa Barbara including studio and franchisee support. Establishes mutually beneficial relationships with concept franchisees and works to increase the profitability of individual studios through implementation of the business plan, marketing, and identification of growth.

Tustin Market Place & Los Olivos Market Place

Principle Duties for Multi-Unit Manager:- Manage and oversee all aspects of studio operations.- Provide ongoing training, coaching, and role-playing.- Motivated team to achieve and exceed their individual and studio membership sales and retail sales goals.- Consistently created a friendly environment for our guests by greeting, assisting, and quickly.

Orange County, California Area

Responsible for overseeing five centers in Orange County. Main responsibilities included all Human Resource functions, payroll and manager development.

Ritz-Carlton Laguna Niguel, California

Responsible for all aspects of the operation at The Ritz-Carlton Laguna Niguel. In charge of growth within the hotel and maximize photography booking opportunities with Experience sessions, Weddings, Social events and Corporate Group events.

Orange County, California Area

Responsible for the management and oversight of all Spa operations. Ensuring excellence in customer service within the clinic. Overseeing membership sales and related processes, hiring and training staff, and maintain product inventory. Manage over 40 employees including Sales Associates, Massage Therapist and Estheticians, as well as managing nearly 3,000.

Naperville, IL

• Clinic Administrator for busy Naperville membership massage clinic by managing daily operations. Responsibilities included:
• Oversee and manage the daily operations of the clinic.
• Responsible for achieving all membership and retail sales goals.
• Manage front desk sales associates, massage therapists, and esthetician staff.
• Train, monitor and coach performance of front desk sales associates.
• Responsible for creating and maintaining staff and therapist work schedules.