Shawna Davis Email & Phone Number

Kansas City, Missouri

Lenexa, KS

• Solely responsible for supporting Host issues (applications, connectivity, etc) for over 150 financial institutions (On-call 24X7).
• Develop programming code for new and/or existing software enhancements.
• Debug and troubleshoot existing code.
• Implement newly created code and fixes into existing software.
• Provide programming support for various interfaces.
• Keep customers informed of all enhancements, troubleshooting, and fixes; assist the customer in determining if and how system enhancements may improve process flow and business function.

• Provide technical support to field engineers, technicians, test engineers, and product support personnel who are diagnosing, troubleshooting, and repairing equipment, systems, software, or hardware.
• Provide technical support to customers, ensuring resolution of escalated issues.
• Report design, reliability, and maintenance problems or bugs to software engineering.
• Create defect records on all reported issues with supporting files and examples for development to create code fixes.
• Prepare test environment when necessary to simulate, document, or recreate errors or problems reported by customer to determine appropriate action.
• Prepare test environments and test new enhancements and other internal quality testing.

OBJECTIVEObtain a challenging career in Information Systems/Technology that will utilize my education, work experience, technical expertise, and organizational skills allowing for my professional growth.EDUCATIONBachelor of Science in Computer Information Systems DeVry University June 2003Honors: GPA 3.6 / 4.0 (Cum Laude) - Dean’s List - National Dean’s.

• Provide pre and post-implementation applications support, leveraging various tools and resources.
• Configure the functional characteristics and business rules based on customers’ requirements.
• Install, set up, and maintain.NET e-surveillance on customer servers.
• Resolve server hardware and software application problems of diverse and complex scope where analysis of data requires evaluation of identifiable factors.
• Remotely apply OS security patches and updates, software application updates, and install new software applications at client and company sites via VPN connections.
• Conduct and Manage the Go Live Phase of projects.

- Design, develop, and maintain applications for internal web site.- Code instructions for computer programs/objects/components.- Test and implement all changes to ensure they meet specifications.- Document and implement programs according to installation standards and conventions. - Quality check program code, related objects, and documentation. - Provide.

- Follow quality processes and Standard Operating Procedures. - Participate in the design and development process. - Write test plans and test cases based on software design requirements and knowledge of solution specific workflow. - Partner with other teams to complete system validation and execution of test plans. - Utilize testing tools to manage the.

- Monitor nightly data loads, Informatica/Analytics, and server backups.- Resolve escalated system problems related to desktop applications, devices (phones, printers, etc) and end-user support. Maintain escalated issues through resolution.- Troubleshoot complex technical issues.- Resolve specialized issues related to processes and communication. - Mentor.

- Inventory Control Analyst - Hallmark Cards, Inc. (01/2000 — 01/2005) - Merchandising Systems Analyst - Hallmark Cards, Inc. (01/1996 - 01/2000) - Secretary/LAN Administrator - Hallmark Cards, Inc. (11/1994 - 01/1996) - Custodian II / Grounds Maintenance - Hallmark Cards, Inc. (08/1991 - 11/1994) - Order Selector - Hallmark Cards, Inc. (06/1988 - 08/1991)

Bachelors, Computer Information Systems

Education record