Shawna Davis Email & Phone Number

Kansas City, Missouri

Lenexa, Ks

• Solely responsible for supporting Host issues (applications, connectivity, etc) for over 150 financial institutions (On-call 24X7).• Develop programming code for new and/or existing software enhancements.• Debug and troubleshoot existing code.• Implement newly created code and fixes into existing software.• Provide programming support for various interfaces.• Keep customers informed of all enhancements, troubleshooting, and fixes; assist the customer in determining if and how system enhancements may improve process flow and business function.• Create programming documentation; including defining system and functional product requirements.• Interact with customers to gather system requirements.

• Provide technical support to field engineers, technicians, test engineers, and product support personnel who are diagnosing, troubleshooting, and repairing equipment, systems, software, or hardware. • Provide technical support to customers, ensuring resolution of escalated issues.• Report design, reliability, and maintenance problems or bugs to software engineering. • Create defect records on all reported issues with supporting files and examples for development to create code fixes.• Prepare test environment when necessary to simulate, document, or recreate errors or problems reported by customer to determine appropriate action. • Prepare test environments and test new enhancements and other internal quality testing.

OBJECTIVEObtain a challenging career in Information Systems/Technology that will utilize my education, work experience, technical expertise, and organizational skills allowing for my professional growth.EDUCATIONBachelor of Science in Computer Information Systems DeVry University June 2003Honors: GPA 3.6 / 4.0 (Cum Laude) - Dean’s List - National Dean’s ListPROGRAMMING LANGUAGESASPASP.NETC / C#CICSCOBOL I & IIFOCUSHTMLJAVAJavaScriptJCL/MVSMySQLSQLTSOVisual BasicCOMPUTER SKILLS:Active DirectoryAIXAventailCISCOCitrixClient/ServerDB2E-surveillanceETLFTPHL-7HP Quality CenterInformaticaIntellinetJuniper NetworksLANMirthMSExchange ServerMSOffice NetworkingNortel NetworksOraclePeopleSoftReflectionsRequisite ProRevision InfoSQLyogToad 9.0VeritasWANWin 2000 Adv ServerWin 95/98/NT/XP/VistaWORK EXPERIENCEImplementation SpecialistPeminic, Inc. 08/2009-09/2010Business Analyst/DeveloperGDH Consulting (Contract position with Farmers Insurance Group)08/2008-07/2009Test Designer – Mobile DevelopmentCerner Corporation02/2007-08/2008System Engineer (Support Analyst - Top Tier)Cerner Corporation02/2005-02/2007Various PositionsHallmark Cards, Inc06/1988-01/2005

• Provide pre and post-implementation applications support, leveraging various tools and resources.• Configure the functional characteristics and business rules based on customers’ requirements.• Install, set up, and maintain .NET e-surveillance on customer servers.• Resolve server hardware and software application problems of diverse and complex scope where analysis of data requires evaluation of identifiable factors.• Remotely apply OS security patches and updates, software application updates, and install new software applications at client and company sites via VPN connections.• Conduct and Manage the Go Live Phase of projects.• Work with Sales to take ownership and coordinate all aspects of the installation process, from quote to the system acceptance by the customer.• Document and drive installation issues and problems to closure.• Utilize knowledge in shell scripting, programming languages, MySQL, SQL Server, Citrix servers and various networking equipment.• Perform Web and telephone based technical product support and software application configuration assistance, PC/server hardware assembly and setup, and OS and software application installation and updates.• Provide application training to end-users on-site and via VPN connection to client site.• Support National Sales Team on product demonstrations and at national and regional trade shows.• Maintain a knowledgebase to support problem resolution for assigned software products.• Compose installation procedures for software upgrades and application changes.• Assemble and document technical information relative to support of assigned products.• Excellent customer relationship management skills, disciplined, energetic, and innovative team player.

- Design, develop, and maintain applications for internal web site.- Code instructions for computer programs/objects/components.- Test and implement all changes to ensure they meet specifications.- Document and implement programs according to installation standards and conventions. - Quality check program code, related objects, and documentation. - Provide support for business partners, extracts from Oracle Database, maintain and modify existing employee data.

- Follow quality processes and Standard Operating Procedures. - Participate in the design and development process. - Write test plans and test cases based on software design requirements and knowledge of solution specific workflow. - Partner with other teams to complete system validation and execution of test plans. - Utilize testing tools to manage the development process. - Troubleshoot, track, and escalate issues related to the test design process. - Communicate project status to Solution team and Leadership, including issues related to validation cycle. - Create accurate Client support documentation. - Take ownership and responsibility for certification process during validation cycles. - Evaluate test design effectiveness and Client feedback. - Coach and train team members on areas of expertise. - On time completion of test validation process. - Effective resolution of problems for a specific solution.

- Monitor nightly data loads, Informatica/Analytics, and server backups.- Resolve escalated system problems related to desktop applications, devices (phones, printers, etc) and end-user support. Maintain escalated issues through resolution.- Troubleshoot complex technical issues.- Resolve specialized issues related to processes and communication. - Mentor and provide guidance to associates who escalate initial associate/client calls. - Share information with other associates for professional development and growth. - Perform system administration including system maintenance activities and running regular system processes/jobs.- Document the resolution of all technical issues, including decisions made and processes used.

- Inventory Control Analyst - Hallmark Cards, Inc. (01/2000 — 01/2005) - Merchandising Systems Analyst - Hallmark Cards, Inc. (01/1996 - 01/2000) - Secretary/LAN Administrator - Hallmark Cards, Inc. (11/1994 - 01/1996) - Custodian II / Grounds Maintenance - Hallmark Cards, Inc. (08/1991 - 11/1994) - Order Selector - Hallmark Cards, Inc. (06/1988 - 08/1991)

Bachelors, Computer Information Systems

Education record