Shawna O'Neal Email & Phone Number

Nashville, Tn, Us

-Implemented strategic projects and worked with sales team and SPs (Service Providers) / MSPs (Managed Service Providers) to build focus, enable and accelerate adoption of managed services built on the Meraki platform. -Performed enablement tasks within the Small US Service Provider space along with various other Select level accounts such as training sellers to promote and sell Meraki products. -Worked within the Canva application to create content such as slide decks, marketing flyers, one pages, etc. to send via SalesLoft to over 4,000 contacts within over 2,500 accounts.-Planned, scheduled, hosted and presented over six successful webinars within the last year covering varying topics requested by Service Provider accounts with a 49.7% returning attendee rate.-Executed demand generation activities and campaigns in partnership with Service Providers and aligned Sales Specialists.

-Worked in a highly dynamic and constantly evolving market on the cutting edge meeting the worlds communication needs. -Developed a pipeline within the SMB (Small to Medium Business) public sector space of short, mid and long-term business for our customers located in CO, KS, MN and WI and close deals while remaining highly competitive in the market space. -Worked in highly collaborative environments to team with Account Managers, Sales Engineers, Marketing, Channel Partners, Customer Success and more in the region to drive revenue and contribute to continued YoY growth rates. -Helped to exceed customer expectations by identifying creative & impactful use cases that enabled people to transform their businesses with the full Cisco cloud collaboration portfolio by using the MEDDPICC sales methodology. -Maintained and lead detailed and accurate quarterly forecasting with in 85-100% accuracy.-Consistently exceeded sales objectives by over attaining on biannually set quotas in multiple plan elements and additional hurdles.

Greater Nashville Area, Tn

-Managed and built relationships with accounts in the Southern territory that ranged from SMB to Commercial market size. -Continued to exceed sales objectives by over performing on aggressively set quotas. -Tasked with supporting the Account Management team with customer questions regarding all back-office concerns including quotes, contracts, finance, customer satisfaction and miscellaneous requests. -Conducted consistent health checks with customers throughout their lifecycle to ensure use of the product was being utilized to the fullest and would assist with any changes needing to be made. -Responsible for maintaining retention and understanding customer needs during extraordinary circumstances which lead to earning “Sales Rep of the Quarter” in April 2020. -Regularly trusted with training new members of the team to uphold client standards and expectations.

Greater Nashville Area, Tn

-Prepared and disposed of the weekly Metro Codes dockets, including special set hearings in front of appointed Judge. -Performed clerical functions such as processing paperwork, answering phone calls and other various customer service duties. -Liaison between attorneys, Metro Legal, the Codes Referee and Judge.-Prepared and disposed of daily court dockets to be heard by assigned Parentage Magistrate by entering case findings in Oracle based system. -Processed and filed signed court orders along with daily data entry on miscellaneous court documents. -Acted as liaison between attorneys and Pro-Se litigants along with the Magistrate.

Greater Nashville Area, Tn

-Prepared and disposed of the weekly Metro Codes dockets, including special set hearings in front of appointed Judge. -Performed clerical functions such as processing paperwork, answering phone calls and other various customer service duties. -Liaison between attorneys, Metro Legal, the Codes Referee and Judge.-Prepared and disposed of daily court dockets to be heard by assigned Parentage Magistrate by entering case findings in Oracle based system. -Processed and filed signed court orders along with daily data entry on miscellaneous court documents. -Acted as liaison between attorneys and Pro-Se litigants along with the Magistrate.

Birmingham, Alabama

-Worked closely with customers to place surgical product orders using an Oracle based system. -Facilitated customer service functions such as product returns, mis-shipments and order ETAs. -Maintained a positive relationship with the sales force and multiple vendors to ensure a positive experience for the customer.

Birmingham, Alabama Area

Chattanooga, Tennessee, United States

-Worked with programs like SQL Yog and Sequel Pro to run queries. -Ran results of queries in Excel spreadsheet where is then organized and analyzed then sent to upper members of management to review. -Worked with internal server to organize and help maintain memory space for buyers and vendors as well as other project managers.