Shawn Barg Email & Phone Number

Orion Charter Township, Mi, Us

• Consistently performed in top 20% of agents resulting in reduced ticket lifespan and improved service levels• Synthesized complex resolutions into actionable data for technical writers• Acted as a front-runner in reporting trending global issues to management and programmers• Reduced high volume call queues by achieving up to 30 resolutions per day• Frequently recognized by users for providing outstanding customer service

Waterford, Mi

• Reorganized corporate parts and supply storage processes resulting in the recovery of $7,000 in stagnant returnable product• Improved operational efficiencies by 25% through streamlining workflow processes• Raised customer satisfaction rates from 88% to 95% through staff training and oversight• Frequently liaised with insurance adjusters yielding improved rapport and reduced accounts payable issues

Lake Orion, Michigan

• Consistently completed estimates/inspections ahead of schedule to improve operations during increased volume periods• Recognized for maintaining high customer service standards regardless of work volume• Collaborated well with teammates and office personnel to maintain service levels

Greater Pittsburgh Area

• Managed all processes in the service lifecycle from writing insurance estimates to tracking repair processes resulting in strict adherence to deadline and budgetary standards• Drove quality control standards through efficient, accurate parts ordering while carefully monitoring costs resulting in improved satisfaction and profitability

• Produced top quality work quickly resulting in high service levels ahead of schedule• Instructed teammates on improved processes resulting in higher overall team performance

Penn Hills, Pa

• Leveraged advanced automotive repair knowledge to provide top-notch customer experience• Collaborated with teammates often to drive knowledge and service levels

Greater San Diego Area

• Communications specialist managing up to seven Marines focused on unit operations, personal and professional growth of subordinates, and maintaining technological expertise

• Worked closely with sales manager to reorganize technology department improving in-stock and shrink performance• Provided computer repair and technology sales services to customers that drove in-store part sales and service metrics

Network And System Administration

Applied Service Management, Autobody/Collision And Repair Technology/Technician

• Received additional AA Degree in Applied Business Management