Dedicated and results-driven Real Estate Professional with a rich background in marketing, boasting extensive experience in the Phoenix real estate market. A seasoned expert leveraging dynamic marketing strategies and possessing real-time knowledge to facilitate successful property transactions. Committed to delivering exceptional service and fostering lasting client relationships. Thrives in fast-paced environments, utilizing a blend of industry insight, marketing acumen, and local expertise to achieve optimal outcomes.Local Market Expertise: In-depth knowledge of the Phoenix real estate market, including neighborhood trends, property values, and emerging opportunities.Dynamic Marketing: Proven ability to conceptualize, develop, and implement innovative marketing campaigns that captivate target audiences and drive results.Client-Centric Approach: Committed to providing unparalleled service, understanding client needs, and delivering tailored solutions.Negotiation

Experienced Marketing Manager driving innovative strategies for a leading Phoenix-based automotive group. Overseeing a diverse team of graphic designers, content specialists, videographers, and third-party vendors across four stores, I optimize day-to-day operations. I've honed skills in process optimization, internal CRM, website design, content creation, advertising, reporting, and training, fostering seamless collaboration.Key Achievements:Strategic Leadership: Orchestrated marketing operations, ensuring cohesion between teams. Directed creative processes and collaborated effectively with internal and external stakeholders.Process Optimization: Implemented efficient internal processes within CRM, website design, content creation, and more. Streamlined workflows, enhancing productivity and teamwork.Consumer Behavior Analysis: Drove consumer behavior analysis, integrating innovative marketing campaigns aligned with market demands. Utilized insights for strategic planning.Data-Driven Decision Making: Analyzed data from CRM, GA4, Google Ads, Meta, TikTok, and other sources. Utilized insights for informed decision-making and positive business trajectory.Cross-Functional Collaboration: Fostered collaboration between teams and vendors, ensuring brand consistency and enhanced customer engagement.Performance Monitoring: Monitored campaign performance, employing data-driven methods to measure success and identify areas for improvement. Adapted strategies in response to market dynamics.Innovative Campaigns: Led planning and execution of innovative marketing campaigns, leveraging emerging platforms and technologies for enhanced brand visibility and audience engagement.Training and Development: Provided guidance and training, nurturing a culture of continuous learning. Ensured the team stayed updated with industry trends, enhancing overall marketing capabilities.

Experienced Senior Customer Success Manager in the SaaS industry, specializing in building strong relationships and ensuring customer satisfaction. I have successfully collaborated with over 500 dealerships nationwide as their dedicated advocate at DealerSocket, a leading SaaS company. My role revolves around prioritizing my clients' success and tailoring solutions to meet their specific needs.Key Contributions:Client Advocacy: Acted as a trusted advocate for 500+ dealerships, understanding their goals and challenges. Built strong, long-lasting relationships to align our products with their objectives, ensuring mutual success.Collaborative Leadership: Worked closely with Executive Management and Marketing Teams, maintaining transparent communication through email, phone, and face-to-face interactions. Kept stakeholders informed about product enhancements, promptly resolved issues, and addressed defects, fostering seamless collaboration.Market Insight & Initiatives: Stayed updated on market trends and technologies, ensuring our products remained innovative. Implemented strategic marketing initiatives within client organizations, aligning our offerings with their evolving needs.Proactive Account Management: Utilized leadership, organizational skills, and attention to detail to anticipate customer needs. Offered tailored solutions, maximizing value from our SaaS products and ensuring proactive issue resolution.Data-Driven Strategy: Utilized data analysis to identify patterns and address challenges proactively. Shared best practices with clients, empowering them to optimize their use of DealerSocket's products.My commitment to proactive account management, client satisfaction, and product excellence has been instrumental in fostering lasting relationships. I excel in resolving challenges and optimizing customer experiences. Let's connect to discuss how my customer-centric approach and industry expertise can elevate your organization's success.

Experienced General Manager, with a proven track record in the restaurant industry, overseeing the operations of Tucano's. As the head of the restaurant, I took pride in curating exceptional experiences for our guests, ensuring the highest standards of service, and spearheading initiatives to maximize customer satisfaction.Key Achievements:Team Leadership: Managed a diverse team of 200+ individuals, fostering a positive work environment and encouraging excellence in customer service. Implemented effective training programs, resulting in a skilled and motivated staff.Revenue Growth: Strategically enhanced operational efficiency, leading to substantial revenue growth, exceeding $7 million annually. Implemented innovative marketing initiatives to attract new customers and retain loyal patrons.Customer Satisfaction: Collaborated closely with restaurant owners to prioritize customer satisfaction. Implemented service standards that consistently exceeded guest expectations, creating memorable dining experiences and garnering positive reviews.Comprehensive Management: Controlled all aspects of restaurant operations, including hiring, onboarding, scheduling, termination procedures, and performance management. Effectively managed marketing campaigns, ensuring the restaurant's visibility and brand reputation remained strong.Financial Oversight: Demonstrated proficiency in managing the restaurant's financial health. Monitored and controlled budgets, conducted regular profit and loss analysis, and implemented cost-effective strategies to optimize profitability.Inventory Management: Implemented rigorous inventory control measures, reducing waste and ensuring optimal stock levels. Streamlined supply chains, leading to reduced costs and improved overall efficiency.Audit and Compliance: Conducted audits, ensuring adherence to industry regulations, health and safety standards, and internal protocols.

Manage a team of 50 employees, both front of the house and back of the house while maintaining and upholding to the Costa Vida standard. Interviewing, Training, Onboarding, and following up with all employees both in English and in Spanish. I was in charge of the highest producing Costa Vida on the market, taking care of inventory management, food preparation and food transportation for 4 other sister stores, waste management, team building, scheduling and much more. Set, worked towards, and exceeded the goals daily, monthly, and annually. With average daily sales reaching $10,000 we brought in an average of $3M annually.

Implemented the growth of a sales team. Designed the Front and Back-end of the Sales Process, creating sales scripts, sales tracking doc, hiring, training and onboarding process. Hired from 10+ superstar sales people. Managed a team of 200+ sales people including, event sales, traveling sales, and telesales. Planned and organized the sales floor. Executed taking the annual profit from 250k to 1.7M in the 5 months span of managing and organizing the team and implementing marketing campaigns. Owner sold the company with an estimated growth to 6.7M in the year 2016. Position entailed, creation of the sales process and team, training, onboarding, follow-up, traveling, weekly meetings, monthly one on one’s with each teams supervisors, working closely with the CEO and COO of the company to ensure company overall success and growth through sales and marketing.

Dish NetworkDirecTVCenturyLinkCox Communications

In charge of the set-up and execution of the temporary roadshow, executed local sales initiatives, work with local managers and companies, selling and marketing product, and taking inventory, report sales and inventory.

Coach Cheer and Team Tumbling, Set up workout routines, planning and organizing training schedules for the students, coordinated activities and worked with Students and Parents(Part-Time)- Also attending school

Coach Cheer and Team Gymnastics, Set up workout routines, planning and organizing training schedule for the students and for the other coaches, worked with Students and Parents, responsible for staff management including Hiring/ Terminating coaches(Part-Time)- Also attending school

Meet and greet each customer at a timely manner, meet appointments, apply pesticide

Provided teaching and training for large groups of men and women, motivating and teaching how to set and achieve goals, provided service where needed, learned and became fluent in Spanish

Managed and Operated a Mall Store location, in charge of Marketing and Sales of Dish Network, DirectTV, and Quest Services, Organized and Coordinated Sales, Attained great results in the thousands of dollars in sales(Part-Time)- Also attending school

Planned and organized the start-up of the company, founded the company, coordinated and executed the sales, marketing, and advertising of the company, managed a team of landscapers

Planned and Managed Special Events including weddings and corporate events, Oversee Events and Vendors, Secure a Safe and Professional Event, Meet customer needs and assure their experience was excellent, Oversee Customer Relations(Part-Time)- Also attending school