Shawn Berke Email & Phone Number

Vancouver, British Columbia, Canada

Working with a passionate & innovative team, where scientists are helping scientists to solve some of the world's most important challenges.

Burnaby, British Columbia, Canada

Areas of Ownership: - International & Domestic Launch Operations- On-Site Support Operations (Spain & Belgium)- Warehouse & Operational Solutions Design- Learning Solutions- Project Management Office- Operations Data Analysis & Administration- Research & Continuous Improvement- Client Relationship Management (Carrefour)- B2B Sales Support- Corporate IT - Technical Support & Sustainment- Support of SPUD Warehouse, Delivery & HR OperationsKey Achievements:- Member of the FreshLocal (parent) Executive Leadership Team & FoodX Senior Leadership Team- Design & launch of 100K SQFT E-Grocery Facility in Madrid, Spain (Carrefour Spain)- Design & launch of 25K SQFT E-Grocery Facility in Surrey, BC (Meridian Farm Markets)- Development & launch of full-suite, client-facing learning program. Hybrid of online, classroom & practical instruction. Centrally managed in secure, access-controlled Learning Management System. Launched & maintained in 4 languages (English, French, Dutch, Spanish)- Design of over 30 E-Grocery Facilities, customized in scale, automation, solutions- Development & launch of full-suite, client-facing operations analytics portals- Restructured Tech Support Team, leading to service improvements, 400% improvement in ticket closure rates & $300K annual savings - Launched new CRM & PMO approach & philosophy, unblocking stalled projects and returning projects to expected timelines- Successfully transitioned ownership of Operational HR to newly restructured People Operations Team:Reporting to: SVP FoodXDirect reports: 5Indirect reports: 15-25

Burnaby, British Columbia, Canada

Areas of Ownership: - Community Care (call center)- International On-Site Operations- Warehouse & Operational Solutions Design- Learning Solutions- Operations Data Analysis & Administration- Research & Continuous Improvement- Client Relationship Management (Carrefour & Walmart)- B2B Sales Support- Health, Safety & Compliance (including COVID-19 response)- Operations HR (labour relations & administration, recruitment, team support & engagement)Key Achievements:- Strategic planning for sustained organizational growth & operational excellence- Facilitating/directing senior executive and S&OP meetings- Design & launch of 80K SQFT E-Grocery Facility in Belgium (Carrefour Belgium)- Overall responsibility for organizational response to COVID-19 pandemic, including authoring response plans & policies, liaising with government health organizations, enforcement and evolution, WFH/RTW plans & policies, incident response, etc. Exceptionally low incident rates. Described as a “model plan” by WorkSafeBC - used to educate other organizations on best practices.- Transformed customer service from a cost center to a profit center (~$15million sales run rate) within 6 months. - Introduced unique data-driven Voice of the Customer program, leading to 15-30 ppt sustained NPS improvements in all operating regions.- Designed & executed on restructuring of Global Solutions & Operations Teams- Consolidated Vancouver area warehouses into single location, through an empathetic project management approach that limited job loss and negative impacts to affected team members.- Developed in-depth Health, Safety & Compliance program. Member of WorkSafeBC’s PACE program.- Led change management for large-scale organizational projects- Development & execution of "People & Culture" 90-point cultural evolution project plan- Introduced formalized front-line training programs, including online modulesReporting to: SVP Global Solutions Direct reports: 8Indirect reports: 50-75

Burnaby, British Columbia, Canada

Areas of Ownership: - Warehouse & Delivery Operations- Warehouse & Operational Solutions Design- Operations Data Analysis & Administration- Research & Continuous Improvement- Client Relationship Management (Walmart)- Health, Safety & Compliance- Facility & Fleet Maintenance- Reverse Logistics & Sustainability- Labour Relations & Administration (union & non-union)Key Achievements:- Design & launch of 70K SQFT E-Grocery Facility & Head Office in Burnaby, BC (SPUD.ca & Walmart) - SME, design support & launch of new ERP (Microsoft D365) in 7 months- SME & design support for eGMS (e-grocery management system), proprietary FoodX SAAS solution- Launch & execution of Walmart online grocery delivery in greater vancouver area- Scaling headcount to meet accelerated growth- Leadership & development of emerging leaders- Process innovation & continuous improvement- Industry-leading operational cost-per-order (fulfillment & delivery)Reporting to: VP Supply Chain Direct reports: 7Indirect reports: 200-525

Vancouver, British Columbia, Canada

Areas of Ownership: - BC Warehouse & Delivery Operations- Reverse Logistics & Sustainability- Operations Data Analysis & Continuous Improvement- Labour Relations & Administration (union & non-union)- General Human ResourcesKey Achievements:- Led through period of hypergrowth- Redesigned layouts & processes for Vancouver (2) & Victoria facilities- Improved operational KPIs to record levels of performance- Represented organization in collective bargaining, successfully avoiding strike action and achieving mutually favourable results.- Sourcing of locations, partners and processes for warehouse relocation & semi-automationReporting to: COO Direct reports: 5 Indirect reports: 75-200

Burnaby, British Columbia, Canada

Held concurrently with SPUD.ca Sr. Director of Operations Support role. See description below

Burnaby, British Columbia, Canada

Held concurrently with SPUD.ca Director of Operations role. See description below

Vancouver

Oversee global operations in logistics and customer service. Direction of 4 distribution centers and 2 call centers, totaling a 200 member team in 5 countries. Driving integration and synergies with sister organizations. Strategic planning for corporate operations. Development of internal talent. Championing industry-leading customer experience, while maintaining fiscal responsibility.Reporting to: CEO, CFO

Vancouver, Canada Area

Management of 3 distribution centers in Canada, USA and Australia, overseeing a peak team of 80 members. Strategic planning for corporate logistics. Opening of 2 distribution centers, one in under 3 weeks. Labor management during periods of hyper-growth and retraction. Training and development of current and future leaders. Driver of corporate Net Promoter Score strategy. Recipient of 2013 CEO Award.Reporting to: COO

Vancouver, Canada Area

Roles expanding from front-line leadership to department management. Executing corporate vision and driving customer experience. Leading through example and innovation.

Vancouver, Canada Area

Management of Oakridge Mall location. Direction, hiring, training, coaching and motivation of a team of up to 20 sales associates. Top 3 store in % sales of new formats. Exceeded 2007 sales and stock-turn targets by double digits. Top loss prevention record in BC region. Exceptional customer service standards - model store for region. Held various other sales and supervisory roles from Oct 2005 - Sep 2006, in Oakridge and 2 Metrotown locations.

Diploma Of Music

Business Administration And Management, General, 92% Gpa

Focused on ongoing education in business administration and management, to support continued personal development